General Manager

Community Choice Financial Family of Brands•Janesville, WI

3d•Onsite

About The Position

The General Manager at Check Into Cash in Janesville, Wisconsin, leads store operations and team performance while providing customers with financial services. The GM is responsible for growing revenue, maintaining compliance, building customer loyalty, and delivering high-quality service. The role includes coaching and developing employees, managing store performance and staffing, overseeing transactions and risk within established limits, and maintaining security, cash controls, inventory, and the store environment. This is an in-person, full-time position requiring at least 40 hours per week and regular attendance, including weekends. The position pays $22.50 per hour and is eligible for performance bonuses. The company provides training, development and advancement opportunities, educational reimbursement, health and retirement benefits, paid time off, and other employee resources.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; this may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company performance standards.
Coach, lead, and develop team members on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
Ensure compliance with quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by corporate office or the District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure adequate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the interior and exterior appearance of the store and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and ensure seasonal or promotional marketing materials are displayed properly.
Perform duties outside the office when applicable, including on-site vehicle appraisals, errands, and external marketing.
Work effectively in a fast-paced, changing environment while managing multiple tasks and meeting performance standards.
Perform additional tasks as directed by leadership.

Benefits

Performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Key holder program and performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year and increasing over time.
Business-casual dress code, including jeans and sneakers.