General Manager

BJ's Restaurants•Columbus, OH

6d•Onsite

About The Position

BJ’s Restaurants is looking for talented, passion-driven managers to join our Management Teams. We are committed to our CRAFT: Connection, Respect, Advancement, Fun, and Trust. This is a performance-based, promote-from-within culture with a growing company that has over 200 restaurants and several new openings yearly. We offer career advancement and leadership conferences and development programs. The General Manager is responsible for managing all functions of the restaurant during opening, mid or closing shifts. Key responsibilities include hiring, managing, supervising and training restaurant team members, ensuring a gold standard guest experience, ensuring the safety of our guests, team members and property, overseeing the quality of our food and beverage offerings, and preparing and modifying team member work schedules and food and beverage orders to ensure appropriate inventory. The General Manager is also responsible for assisting in achieving operational goals for the restaurant as set forth by the Restaurant Support Center. The position of General Manager is classified as exempt. As an exempt manager, the General Manager must spend more than 50% of his or her time performing managerial duties and must regularly exercise independent judgment and discretion on matters of consequence to the restaurant.

Requirements

A minimum of 5 years full service, high volume, casual dining restaurant management experience
High personal integrity, professionalism and maturity
Ability to work in a fast paced environment
Solid relationship management and performance management skills
Ability to motivate and direct team members and work effectively in management team
Strong understanding of BJ’s goals and objectives
Good communication skills
Exceptional interpersonal skills, with a focus on listening and questioning skills
Strong writing and documentation skills
Ability to absorb and retain information quickly
Keen attention to detail
Proven problem-solving abilities
Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced environment
Exceptional guest service orientation
Experience working in a team-oriented, collaborative environment
Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift
Ability to lift 50 pounds
Ability to bend, stoop, and raise arms above head on occasion
Ability to speak, read, and write English

Responsibilities

Conduct daily briefings on matters of importance to the team
Manage all necessary repair and maintenance issues
Manage the Restaurant Risk Review audit process and implement necessary changes in the discretion of the management team to ensure 100% compliance with audit standards
Manage local restaurant marketing, sales building, and community involvement
Update the daily communication board with key restaurant and promotion announcements
Facilitate and participate in Continued Education Program including creating training programs
Exercise discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast)
Perform Open/Mid-Day/Closing duties
Facilitate 10 Minute drills with team members focusing on cleaning and sanitation
Ensure 100% compliance with all Company policies and laws, including health and safety standards
Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service
Ensure safety & sanitation
Monitor food and beverage quality and execution
Conduct RAFTT (Recipe-Appearance-Flavor-Temperature-Texture) twice daily on a specific food and drink item
Conduct Quarterly Food Reviews with DO or RKOM
Prepare and receive orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties and promotions
Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes
Monitor and validate daily prep production
Monitor and facilitate team member recognition
Make recommendations concerning development, promotion, and disciplinary action affecting team members
Make hiring and termination decisions
Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Home Office inquiries relating to restaurant
Train, coach, and develop team members to ensure they are providing Gold Standard service to BJ’s guests
Manage guest relations and guest recovery