General Manager

PLANET FITNESS•Portland, OR

14d•Onsite

About The Position

The General Manager oversees club operations to ensure an exceptional Judgement Free member experience and a financially successful club. This role leads employees in a positive, motivating manner and calls for a results-oriented leader committed to quality service. The General Manager is involved in member service, staff recruitment and development, scheduling, administration, cash handling, facility cleanliness, maintenance, and safety. The position is based at the Hollywood location in Portland, Oregon.

Requirements

Two years of supervisor or manager experience in a high-volume restaurant or retail environment, or two years of Planet Fitness experience preferred.
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Current CPR certification required, or willingness to obtain certification upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently able to lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

A bachelor's degree or four years of supervisor or manager experience preferred.
Planet Fitness experience preferred.

Responsibilities

Handle front-desk activities, answer phones, check members into the system, sign up new members, conduct tours for prospective members, and address member requests, issues, and questions.
Recruit, hire, train, and develop Assistant General Managers, Front Desk Associates, and Fitness Trainers.
Create and maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Schedule staff and ensure all shifts are covered.
Train and coach direct reports, maintain accountability, and ensure adherence to Planet Fitness values and goals.
Administer and process bi-weekly employee timesheets.
Resolve employee concerns and manage corrective action and termination activities.
Manage the cash drawer and deposit procedures.
Oversee facility cleanliness and maintenance, including personally taking responsibility for the largest section of daily cleaning.
Maintain accurate cleaning and daily round logs.
Manage the club's Computerized Maintenance Management System (CMMS) platform.
Ensure the safety of employees, members, and club property.
Identify and communicate equipment repairs in a timely manner.