General Manager

Protect Environmental•Denver, CO

6d•Hybrid

About The Position

Protect Environmental is seeking a General Manager to oversee the operational, financial, and sales performance of their assigned branch. This role requires a strategic, people-centered approach to managing operations, developing talent, and expanding market presence. The General Manager will ensure operational cohesion, lead a high-performing team, and drive consistent implementation of the company's Residential Sales Playbook, ultimately contributing to the mission of creating healthy, safe, clean, and sustainable indoor environments.

Requirements

Exceptional communication skills and situational awareness
Ability to lead multi-functional teams
Strong problem-solving and decision-making skills
Knowledge of operational functions and principles
Ability to prioritize and adapt to changing conditions
Collaborative approach with customer service, HR, marketing, and other support teams
Valid driver’s license
Bachelor’s degree in business administration or related field, or equivalent experience
NRPP certification (RMP and/or RMS) or ability to obtain within required timeline
Minimum five years of operations management and supervisory experience, or equivalent combination of education and experience
Experience in operations coordination, facilities management, and budget management

Responsibilities

Oversee all day-to-day operational functions to ensure efficient, high-quality service delivery.
Manage performance of operational teams to ensure services are delivered efficiently, effectively, and within budget.
Review productivity and allocate resources appropriately.
Monitor service line growth and recommend strategies based on operational data and market trends.
Ensure compliance with company policies, safety standards, and regulatory requirements.
Oversee equipment, vehicle, and facility maintenance.
Lead long-range planning, budget management, and quality assurance initiatives.
Maintain oversight of team training and development plans in partnership with national support teams.
Promote a safe work environment and participate in safety initiatives.
Serve as the primary sales leader for the branch, responsible for developing sales capability across all customer-facing roles.
Train and mentor Technicians, Project Coordinators, and Estimators in consultative sales methodology.
Reinforce and ensure consistent execution of the Residential Sales Playbook.
Conduct field-level coaching, including ride-alongs when needed.
Model effective sales behaviors, objection handling, and closing techniques.
Establish clear sales expectations and foster a culture of accountability, responsiveness, and revenue discipline.
Ensure alignment between operations and sales to support a seamless customer experience.
Be accountable for predictable revenue growth through disciplined sales management and strategic market engagement.
Monitor leading indicators such as outreach cadence, follow-up compliance, answer rates, and speed-to-lead.
Track lagging indicators including conversion rate, revenue per answered call, close rate, and gross margin.
Identify performance gaps and implement corrective actions.
Ensure consistent adoption of sales systems, processes, and follow-up standards.
Build and maintain strategic partnerships with real estate professionals, builders, inspectors, mortgage/title companies, and complementary service providers.
Initiate new partnership opportunities and strengthen existing referral relationships.
Attend partner meetings, industry events, and support lunch-and-learns or rollout meetings.
Represent Protect Environmental as the face of the local market and uphold brand standards.
Ensure full adoption and consistent execution of the Residential Sales Playbook.
Enforce outreach cadence and structured follow-up systems.
Drive referral strategy execution.
Ensure sales discipline across all roles.
Maintain accountability for playbook standards.
Recruit, interview, hire, and train branch staff.
Oversee daily workflow and ensure team alignment.
Provide timely, constructive performance evaluations.
Manage discipline and terminations in accordance with company policy.
Support professional development and talent management in partnership with national support teams.