General Manager

Stonebridge Hospitality Management•Seattle, WA

1d•$140,000 - $155,000•Onsite

About The Position

The General Manager oversees hotel operations, including sales, marketing, and financial performance, ensuring departments meet company standards. The role manages the hotel’s physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability. The General Manager reports to the Regional Director of Operations and supervises Property Leaders and Team Members. This is a full-time, exempt position based in Seattle, Washington, with a stated pay range of $140,000–$155,000. The role is primarily indoors and involves frequent interaction in guest areas and front-of-house and back-of-house departments. It requires a flexible schedule, including evenings, weekends, and holidays as operational needs require; occasional travel may be required for meetings or corporate events. The position may involve sitting, standing, and walking for extended periods and occasionally lifting and carrying objects up to 20 pounds. Stonebridge states that reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Duties and responsibilities may change, and the posting is projected to close 30 days from its original posting date of 2026-10-15. Stonebridge describes its equal employment opportunity policy as covering recruitment, hiring, advancement, compensation, training, and other aspects of employment without discrimination.

Requirements

Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
3–5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.
Strong knowledge of revenue management, financial analysis, and budgeting.
Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
Excellent communication and leadership skills for managing staff, interacting with guests, and working with ownership and corporate teams.
Strong problem-solving and decision-making abilities to address operational challenges.
Ability to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.
Organizational skills to manage multiple tasks and oversee all hotel departments.

Responsibilities

Supervise overall hotel operations, including sales, marketing, and financial performance.
Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.
Assist with the annual budget and forecast changes in operating expenses and labor costs.
Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.
Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
Train staff on guest service procedures and directly handle difficult guest service issues.
Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.
Recruit, select, and train staff to meet guest service and revenue goals.
Maintain the hotel's physical condition and oversee preventive maintenance and CAPEX projects.
Collaborate with ownership and corporate teams to ensure compliance with company policies and standards.