General Manager

Playa Bowls•Tallahassee, FL

12d•$55,000 - $60,000•Onsite

About The Position

The General Manager owns the day-to-day success of a Playa Bowls shop, delivering an exceptional guest experience, driving financial performance, and building a team that reflects the brand’s energy and standards. The role leads shop operations, including food quality, guest satisfaction, staffing, scheduling, and compliance, while coaching Assistant Managers, Shift Leaders, and Team Members. The General Manager combines hands-on, in-shop leadership with business discipline to meet financial goals and promotes Playa Bowls’ mission, purpose, and values. The position is based on-site in Tallahassee, Florida, reports to the Area Manager, and is full-time and exempt. The stated schedule is 40–45 hours per week, including some weekends and holidays as business needs dictate. The ideal weekly schedule includes one opening shift, one closing shift, and three mid shifts. Playa Bowls describes the role as offering sustainable hours compared with many QSR brands, a bright and casual shop environment, a relaxed dress code, scheduling flexibility, shift and off-the-clock discounts, and a high-energy culture. The company offers competitive base compensation and eligibility for a performance-based monthly bonus program, professional training and development, medical, dental, and vision coverage, HSA, FSA, a 401(k) with company match, and employee discounts. General Managers receive 50% off and one free bowl while on shift and 30% off off the clock. Playa Bowls is a fast-casual restaurant operator and franchisor founded in 2014. The company’s mission is to bring superfruit bowls to customers using fresh, high-quality ingredients and to provide a strong in-store brand experience. Its mission is to inspire and support communities one bowl at a time.

Requirements

Proven experience in restaurant, retail, or hospitality management; multi-unit or fast-casual experience is ideal.
Strong understanding of customer-service principles and ability to assess guest needs and maintain high service standards.
Proficiency in business and people management, including scheduling, budgeting, and resource allocation.
Experience recruiting, training, and retaining talent, including performance evaluation and coaching.
Understanding of supply-chain fundamentals, including ordering, inventory, quality control, and cost management.
Strong financial acumen, including payroll, budgeting, and day-to-day P&L management.
Excellent verbal communication and active listening skills.
Must pass the required Playa Bowls Food Safety certification within three months of employment.
Must work at least 40 hours per week, including weekends and holidays as business needs dictate; the role description states a typical schedule of 40–45 hours per week.
Must be able to remain stationary for prolonged periods.
Must be able to lift or otherwise move 25–40 pounds occasionally.
Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.

Nice To Haves

Experience managing a team in a fast-casual or quick-service restaurant (QSR) environment.
Familiarity with POS systems, labor scheduling software, and HRIS platforms such as ADP Workforce Now.
Passion for superfoods, healthy living, and the Playa Bowls brand.

Responsibilities

Ensure product consistency, quality, and flavor by checking food items and monitoring preparation standards.
Address and resolve guest complaints about food quality, service, and accommodations professionally and promptly.
Supervise food preparation, portion sizes, and presentation to maintain company standards.
Review and refine operational processes to improve efficiency, service, and safety.
Assist with food preparation and service tasks as needed, including restocking, clearing tables, and serving food and beverages.
Follow opening and closing procedures and maintain accurate operational records.
Monitor financial performance, payroll, budgets, and expenditures using appropriate systems and software.
Manage POS operations, cash handling, money counting, and bank deposits.
Meet company business goals across key metrics.
Manage and mentor Assistant Managers, Shift Leaders, and Team Members, fostering a supportive, high-energy work environment.
Use scheduling systems to manage employee hours, optimize labor, and ensure timely food preparation.
Organize and direct employee training, resolve personnel matters, and manage recruitment and performance evaluations.
Assess staffing needs and recruit talent through company platforms, job fairs, and other methods.
Establish and evaluate employee and customer-service performance standards.
Partner with Human Resources on new-hire onboarding in ADP Workforce Now, including initiating and assigning tasks, sending reminders, and troubleshooting issues.
Ensure compliance with health, safety, and fire regulations for food preparation, service, and facility maintenance.
Maintain sanitation records and comply with government regulations and food-safety standards.
Coordinate maintenance and repair services, waste removal, and pest control.
Manage food and beverage deliveries and verify order quantities and product quality.
Oversee food and equipment inventories, conduct weekly inventory checks, and maintain adequate stock levels.
Order and manage supplies, equipment, and other resources.
Complete business and government forms and maintain records, reports, and safety documentation.

Benefits

Competitive base salary and eligibility for a performance-based monthly bonus program.
Annual performance review process.
Comprehensive Playa Bowls training program and professional development.
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
401(k) with company match.
50% off and one free bowl while on shift; 30% off off the clock.
Shift and off-the-clock discounts.
Fun, upbeat work culture.
Sustainable 40–45-hour workweeks and scheduling flexibility, as described by the company.