General Manager - 3810

Einstein Bros Bagels•East Lansing, MI

6d•Onsite

About The Position

The General Manager leads all aspects of restaurant performance, including financial results, guest experience, operational execution, and team development. The role owns the bakery’s success by delivering strong business outcomes while building and developing high-performing teams. In alignment with Bagel Brands’ Mission, Vision, and Values, the General Manager takes ownership, supports the team, creates an enjoyable workplace, focuses on guest satisfaction, and develops future leaders while fostering accountability and growth. The General Manager manages restaurant financial performance, including the P&L, revenue, labor, food costs, and controllable expenses. The role oversees staffing and scheduling, inventory and product ordering, guest service, food quality, safety, cleanliness, and compliance with company standards and applicable regulations. The General Manager hires, coaches, develops, and retains team members and leaders, supports succession planning, and works with District Managers on talent needs. The position requires working varied hours as needed, including early mornings, evenings, weekends, and holidays. The restaurant is located at 505 East Grand River Avenue, East Lansing, Michigan 48823.

Requirements

Must be at least 18 years of age.
High school diploma required.
At least 3 years of customer service experience, including at least 1 year of management experience.
Experience managing restaurant operations, including financials, labor, and inventory.
Strong understanding of P&L management and cost control.
Demonstrated ability to lead, coach, and develop team members.
Strong organizational, time-management, and problem-solving skills.
Ability to work varied hours, including early mornings, evenings, weekends, and holidays as needed.
Valid driver’s license and reliable transportation.
Ability to stand and walk for extended periods and work in a fast-paced restaurant environment.
Ability to lift, carry, and move up to 50 pounds; physical requirements may be met with or without reasonable accommodation.

Nice To Haves

College degree preferred.

Responsibilities

Own overall restaurant performance across sales, people, operations, and controllable profit.
Manage the restaurant P&L, including revenue, labor, food cost, and controllable expenses, using available reporting tools.
Develop and execute plans to achieve sales goals, manage costs, and improve profitability.
Monitor performance trends and take action to address gaps and improve results.
Ensure accurate financial reporting, cash handling, and compliance with company standards.
Build and manage labor schedules that balance business needs, team member experience, and labor targets.
Oversee inventory management, ordering, product usage, receiving, and inventory tracking to minimize waste and control costs.
Maintain accountability for controllable expenses and drive business efficiency.
Ensure a consistent, high-quality guest experience through execution of brand standards.
Address guest concerns promptly and professionally, working toward positive resolutions.
Maintain standards for food quality, safety, cleanliness, and the restaurant environment.
Lead by example in all areas of the restaurant and support the team during peak periods.
Sustain 5S and Brand Standards to maximize efficiency and provide a consistent guest experience.
Hire, develop, and retain a high-performing team, including District Shift Leaders, Shift Leaders, Bakers, and Team Members.
Coach team members, provide feedback, and manage performance to support effectiveness and accountability.
Set clear expectations and reinforce them consistently across the team.
Develop District Shift Leaders and Shift Leaders through hands-on coaching, delegation, and exposure to business operations.
Identify and develop team members for advancement into leadership roles and maintain an internal talent pipeline.
Own restaurant talent outcomes, including retention, engagement, and readiness for promotion.
Provide strong onboarding and early-tenure experiences to support retention.
Partner with District Managers to assess talent, identify gaps, and build succession plans.
Reinforce leadership expectations aligned with Bagel Brands’ Leadership Competencies.
Create a positive, inclusive, high-performing team environment aligned with Bagel Brands’ Mission, Vision, and Values.
Apply company policies, procedures, and employment practices fairly and consistently.
Lead scheduling, payroll, hiring, and employee relations in partnership with field leadership.
Foster a culture of ownership, accountability, and support.
Ensure compliance with company policies, food safety standards, and local, state, and federal regulations.
Maintain a safe work environment for team members and guests.
Complete operational procedures, documentation, and reporting accurately and on time.