General Manager

TruBlue Home Service Ally • Fulshear, TX

11d

About The Position

TruBlue Services Fulshear is a locally owned home services business providing handyman, home maintenance, and repair services to homeowners and families in Fulshear and surrounding communities. The General Manager will lead the company’s day-to-day operations and growth, overseeing operations, customer experience, business development, staffing, scheduling, and financial performance.

This is a hands-on leadership role focused on building the business from the ground up. The General Manager will work directly with customers, develop community relationships, recruit and manage technicians, solve problems, and take ownership of business results. The role offers significant responsibility and an opportunity to help build the team, culture, customer base, and long-term success of the locally owned business.

Requirements

• Previous experience in operations, general management, business management, or a similar leadership role.
• Strong leadership and people-management skills.
• Strong customer service and communication skills.
• Ability to solve problems quickly and make sound decisions.
• Strong organizational and time-management skills.
• Comfort working in a fast-paced, entrepreneurial environment.
• Basic understanding of financial performance, budgeting, and business metrics.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Experience in home services, construction, maintenance, property management, hospitality, retail operations, or another service-based business is preferred.
• Demonstrated ability to build relationships and grow a business.

Responsibilities

• Oversee the daily operations of the business.
• Ensure customers receive responsive, professional, high-quality service.
• Manage scheduling, job coordination, customer communication, and service follow-up.
• Monitor job quality and resolve customer concerns quickly and professionally.
• Establish efficient processes as the business grows.
• Ensure the business meets TruBlue brand and operational standards.
• Recruit, hire, onboard, train, and manage technicians and other team members as business needs grow.
• Build a reliable, high-performing service team.
• Establish clear expectations and hold employees accountable for performance.
• Create a positive, professional, and customer-focused culture.
• Manage technician productivity, scheduling, utilization, and performance.
• Drive local revenue growth through community outreach, relationship building, and business development.
• Develop relationships with homeowners, real estate professionals, property managers, senior-focused organizations, and other potential referral sources.
• Support growth in recurring revenue through home maintenance and maintenance plan offerings.
• Identify opportunities to expand the customer base and generate repeat business.
• Represent the company professionally within the local community.
• Take ownership of business performance metrics, including revenue growth, customer satisfaction, labor efficiency, and profitability.
• Monitor expenses and help manage the business responsibly.
• Provide regular updates to ownership on business performance, opportunities, and challenges.
• Develop and execute plans to achieve monthly and annual growth goals.
• Build a strong reputation for exceptional customer service, grow revenue and the customer base, increase maintenance plan participation and repeat business, establish efficient scalable operations, and continuously improve performance.

Benefits

• Eligible for an annual performance bonus of up to $10,000 based on achievement of defined business and performance goals.
• Opportunity to grow professionally as the business expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed