Retail General Manager, Sandro/Maje, Bloomingdale's, Roosevelt Field Mall

SMCP•Garden City, NY

1d•Onsite

About The Position

SMCP is hiring a General Manager to lead its Sandro and Maje leased concession shops at Bloomingdale’s in Roosevelt Field Mall. The role calls for a people-first leader with vision and entrepreneurial spirit who will create a dynamic, client-centric environment and guide the team through a business strategy focused on People, Product, and Planet. The General Manager owns the business, drives key performance metrics, builds long-term client relationships, and ensures smooth store operations. The General Manager leads talent recruitment, development, and retention; models exceptional customer service and personalized styling; and drives sales performance against commercial targets and other KPIs. The role also oversees front- and back-of-house operations, applies corporate initiatives to the needs of the store, and works as a liaison between the boutique and corporate partners. Flexible availability, including evenings, weekends, and holidays, is required. The listed NYC compensation range is $85,000–$95,000. SMCP describes benefits including a shopping discount, seasonal wardrobe offering and clothing allowance, cell phone contribution, health and other insurance coverage, employer-matched 401(k), paid time off, paid parental leave, pet benefits, Employee Assistance Program, family-planning resources, bonus incentives, training, mentorship, and professional development.

Requirements

2–3+ years of prior supervisory experience.
Prior merchandising experience.
Strong coaching, communication, and people-development skills.
Ability to build client relationships and deliver a high-touch, personalized shopping experience.
Results-driven and strategic decision-making, with a focus on achieving KPIs.
Ability to recruit talent and build a high-performing team.
Organization, adaptability, and a solutions-oriented approach to store operations.
Ability to work flexibly, including evenings, weekends, and holidays.
Fully versed in front- and back-of-house operations.
Ability to embody SMCP’s core values and vision for modern luxury.

Nice To Haves

Luxury retail management experience is preferred.
Experience managing in a commission environment is a plus.

Responsibilities

Lead a high-performing, positive team culture that supports engagement, collaboration, and retention.
Recruit, mentor, retain, and develop talent, empowering team members to grow within the organization.
Represent the brand and inspire the team to deliver exceptional service and memorable styling experiences.
Lead clienteling initiatives and build meaningful, lasting client relationships that encourage loyalty.
Drive KPIs, including commercial targets, conversion rates, units per transaction, average basket size, appointment sales, and inventory shortage.
Motivate and guide the team to meet sales goals, identify opportunities to improve performance, and exceed expectations.
Ensure efficient front- and back-of-house operations, with precise management of processes and attention to detail.
Oversee and participate in daily operational tasks, ensuring compliance with company standards and an organized workflow.
Act as a liaison between corporate partners and the boutique, using corporate resources to align strategies and support business success.
Implement corporate initiatives and adapt them to the needs of the team and store.
Achieve talent acquisition targets, including open-to-hire percentage and hiring speed, and meet staff turnover goals.

Benefits

50% shopping discount.
Seasonal wardrobe offering and seasonal clothing allowance.
Cell phone contribution.
Health, dental, life, and disability coverage.
Employer-matched 401(k) with immediate 100% vesting.
Paid time off, including vacation, holidays, sick time, and personal days.
Paid parental leave.
Pet benefits.
Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
MAVEN Family Planning resources for family planning and wellness.
Monthly and Seasonal Bonus Incentive Plan.
Product knowledge training and industry insights.
Mentorship and professional development support.