General Manager - White Marsh, MD (Evergreen)

Petco Animal Supplies Stores • White Marsh, MD

20h • Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and processes. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience.

The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The role requires flexible availability to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED preferred.
• Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

• Champion animal health, safety, and humane care, ensuring Petco standards and policies are followed.
• Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
• Build, hire, train, coach, and develop an inclusive, energized team across roles within the Pet Care Center.
• Develop leadership capability, succession plans, and partner performance through coaching, accountability, learning, and career development.
• Foster a collaborative culture where partners are engaged, supported, and empowered to grow.
• Drive sales growth, profitability, and operational excellence; analyze results, identify opportunities, and take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and business results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Meet or exceed sales, profitability, and operational goals using Petco tools, programs, and insights.
• Review and act on reporting, audits, and Pet Care Center visits.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Regularly lead by example on the sales floor, engage with customers, provide customer assistance, and perform cashiering and point-of-sale transactions.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401(k), incentives, and PTO are referenced in the Petco Total Rewards overview; specific plan details are not provided in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED