General Manager

Potbelly (Potbelly Corporate)•Oklahoma City, OK

7d•$60,000 - $65,000

About The Position

The General Manager leads a Potbelly shop and creates a welcoming environment of belonging, teamwork, and positive energy for team members and customers. The role oversees team development, shop operations, customer service, financial performance, food safety, and local marketing. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and work a minimum of 45 hours per week. The listed base salary range is $60,000–$65,000, with bonus potential; compensation depends on location, skills, and qualifications and is subject to local wage and hour laws.

Requirements

At least 18 years of age.
At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility is preferred.
Meet state food safety requirements and obtain Food Safety Certification; after two unsuccessful attempts to pass, candidates are no longer eligible for a Leader role. Illinois employees must become food safety certified within 30 days of employment.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving ability.
Open availability.
Ability to maintain deadlines and prioritize while running an effective shift.
Strong organizational skills and ability to multitask.
Ability to work comfortably in a busy kitchen environment.
Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Microsoft Office skills.
Strong business acumen and ability to understand and interpret financial reports.
Ability to stand or walk for 8–9 hours or as needed.
Ability and stamina to work a minimum of 45 hours per week.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Nice To Haves

Knife skills are a plus.
Experience as a General Manager in a restaurant or retail environment with P&L responsibility.

Responsibilities

Train, coach, and develop shop team members and create development plans based on assessments of their abilities.
Interview, select, and hire people who represent Potbelly Values.
Develop and maintain a positive team culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively, while maintaining labor goals.
Update the communication board with critical shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure a high standard of execution.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood shop marketing and promotions to maximize sales, including recruiting and marketing outside the shop.
Create and lead a local marketing plan to increase sales and engage with the community, schools, local businesses, and social and nonprofit activities.
Control cost of goods, variances, inventory, and assigned P&L line items.
Spend 80–90% of working time on the shop floor in the Front of the House.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.