General Manager

Tri Star Energy•Union City, TN

18d•Onsite

About The Position

General Manager at Little General is responsible for leading the day-to-day store and financial operations of a multi-million dollar business. This role requires relatively open availability to support the needs of the business and effectively serve guests. The General Manager will receive in-depth training on all facets of the business while shadowing experienced General Managers. The role involves developing and deploying a mix of skill sets, including marketing strategies, technology troubleshooting, financial analysis/reporting, sales tactics, leadership methodologies, workforce planning, inventory management, supply chain solutions, vendor management, recruiting approaches, human resource functions, and safety compliance.

Requirements

18+ years of age
3+ years' recent experience in retail, restaurant/foodservice, or hospitality industry
3+ years' recent experience directly supervising staff OR any equivalent combination of education and experience
Ability to work at any location within a 30-mile radius of your home

Nice To Haves

Bachelor's Degree in Business Administration, Marketing, Hospitality, or a related field
5+ years' experience in C-Store and/or food service environments
5+ years' supervisory experience
Intermediate experience with Microsoft Office products, especially Outlook and Excel
Passion for accountability and self-awareness
Desire for a long-term career in retail
Bilingual applicants are encouraged to apply

Responsibilities

Directly supervises and bears responsibility for all aspects of store operations for multiple shifts
Ensures "best in class" service is extended to all guests
Leads in delivering programs to maximize the guest experience
Engages in educating guests about the Little General offer
Provides leadership and direction to the assistant management team
Acts as a role model for all elements of the company Mission, Vision, and Core Values
Creates the environment necessary to support the store culture
Attracts, recruits, interviews, and hires staff aligned with the Little General culture and values
Trains, retains, motivates, and leads a capable store team
Is knowledgeable about Little General products, services, policies, and procedures
Works opposite hours to the Assistant Manager
Provides ongoing feedback and operational metrics/data to the District Manager
Maintains staffing levels to meet Little General standards of business readiness
Communicates effectively with Retail Leadership, HR, Marketing, Accounting, IT, Maintenance, and Legal teams
Ensures inventory levels, freshness, and product rotation standards are maintained
Maintains Little General interior and exterior image standards
Ensures all required health and safety policies are met