General Manager

Evans Global Aviation LLC•Carlstadt, NJ

3d•$100,000 - $110,000

About The Position

The General Manager supports the District Manager by directing and coordinating the market’s operations team and physical activities. The role helps ensure company policies and procedures are followed, verifies qualitative and financial P&L performance, and drives operational performance, efficiency, and profitability. The General Manager also contributes to achieving company mission and operational goals. The General Manager is accountable for local sales and promotional execution, client engagement, relationship building, customer service, and client loyalty. Working hands-on, the GM supports catering operations, culinary quality, training, logistics, administration, personnel, facilities, assets, government compliance, and corporate requirements. The role collaborates with the District Manager and teams across operations, sales, payroll, HR, IT, and finance to provide exceptional guest experiences and meet market performance expectations. The role uses Shipday for catering order logistics and deliveries, including delivery photos and recipient names at the point of delivery. A final candidate must complete a pre-employment background check and drug test, E-Verify, and an MVR check if applicable. Air Culinaire Worldwide describes itself as a promote-from-within company where top performers can advance their career goals in a fast-paced growth organization.

Requirements

Ability to support operational direction and manage quality of team performance across catering and kitchen operations.
Ability to supervise and train staff and oversee food preparation, service, and concierge-service quality and accuracy.
Ability to maintain compliance with applicable labor laws, food-safety and HACCP requirements, company policies, and operational procedures.
Ability to support operational administration, payroll and labor processes, scheduling, hiring, performance reviews, training, and related documentation accurately and on time.
Ability to support financial performance, budgets, inventory reporting, purchasing, and receiving procedures.
Ability to manage client relationships, customer service, local sales promotions, and revenue-generation efforts.
Ability to manage company facilities and assets, including cleaning, maintenance, repairs, and vehicle maintenance records.
Final candidates must complete a pre-employment background check, pre-employment drug test, and E-Verify; an MVR check is required if applicable to the position.

Nice To Haves

Bilingual English-Spanish ability is a strong advantage and may be a deciding factor in hiring.

Responsibilities

Support and execute the District Manager’s operational direction across kitchen operations, office administration, personnel, local clients, facilities, capital assets, government compliance, and corporate requirements.
Manage team work quality and support global communications, operating standards, and business-function delivery in the local market.
Ensure performance standards, product specifications, order accuracy, training, and culinary expertise are maintained across kitchens.
Use Shipday for catering order logistics and deliveries, including recording a delivery photo and recipient name at the point of delivery.
Communicate, report, and collaborate with the District Manager, Senior Director of Operations, and Sales team to support exceptional client experiences.
Recruit strong team members and develop catering revenue streams and aviation catering client opportunities, directly or with Catering Specialists and the Sales team.
Support catering operations, supervise and train staff, and oversee food preparation, service, and concierge-service quality and accuracy.
Comply with applicable state meal- and rest-break laws and complete and maintain required documentation.
Support execution of culinary events and regional menu coordination; plan staff training and development; and approve payroll records.
Work with the District Manager and Payroll, HR, IT, and Finance teams on payroll and labor processing, scheduling, performance reviews, training, hiring, discipline, and related paperwork.
Support the kitchen’s financial performance in accordance with quality standards, corporate guidelines, and budgets.
Maintain adherence to corporate guidelines, HACCP and food-safety standards, premium quality, customer communication and satisfaction, and timely delivery.
Assist with local sales promotions and client visits; communicate and report inventory; and follow local purchasing and receiving procedures.
Manage cleaning and maintenance of company assets and arrange repairs, contracts, and other services.
Assist in investigating and resolving food- and service-related complaints and process events.
Manage HACCP, health, and safety standards required in the market.
Assist the District Manager in communicating, implementing, and enforcing corporate policies and procedures.
Support company-directed Sales and Marketing initiatives and maintain relationships with local clients.
Directly manage and enforce Air Culinaire’s Standard Operating Procedure, including consistent client service and required internal communication and reporting timelines and methods.
Report timesheets, operational checklists, and performance reports for operational and payroll purposes.
Submit company and personal expense reports through Coupa weekly, as required by the personnel handbook and District Manager.
Manage and audit the monthly vehicle maintenance log, including repair details and associated costs.

Benefits

Full-time employees are eligible for healthcare and supplemental benefits beginning the first day of the month following 30 days of employment.
401(k) retirement plan with a discretionary 100% employer match on the first 6% of participant contributions; plan entry begins the first day of the month following 30 days of employment.
Three medical plans with an employer contribution.
Dental insurance.
Vision insurance.
Company-paid basic life insurance, with the option to elect additional voluntary term life insurance.
Company-paid short-term and long-term disability insurance.
Supplemental benefits, including critical illness, accident insurance, and hospital indemnity insurance.
Health Savings Account and Flexible Spending Account available for eligible plans.
Generous vacation program for full-time employees.
Employee Assistance Program (EAP).