General Manager

Bowlero•Tucson, AZ

2d•Onsite

About The Position

The General Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. This role is not a typical job; it is a dynamic and engaging position within the entertainment industry.

Requirements

5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations
Bachelor’s Degree
Basic business math, accounting skills, and strong analytical/decision-making skills
Strong Team Player
Exceptional “People Developer”
Customer Service Pro
Knowledge of POS register systems
Solid Communication Skills
Customer service pro who knows what it’s like to work in a fast-paced environment and who thrives in that energy.
Highly attuned to the guest experience, accountable for performance (and that of the teams to be managed), and a strong team player across the board.
Extraordinary problem-solver and trouble-shooter.

Responsibilities

Develop financial operational plans/budgets and monitor their performance to achieve the center’s financial goals, including driving food & beverage sales. Review and control labor costs and other expenses.
Manage the day-to-day operations of the center, including scheduling, planning, organizing, and communicating effectively with the team.
Supervise and direct regular training for all staff members, ensuring their proficiency in guest service, food & beverage operations, loss prevention, and company operating standards. Supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
Manage multiple departments efficiently and conduct regular meetings with the management team to review performance and offer direction. Review profit & loss statements weekly/monthly and adjust the action plan accordingly.
Help keep morale high for the team and address any center-level HR or loss prevention issues as they arise.
Achieve and maintain overall guest service goals. Ensure that customer complaints are resolved appropriately and that guests are completely satisfied.
Oversee the management and expansion of the center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
Work varying shifts, from weekends to holidays, in addition to extended workdays as needed by the center.