General Manager

King's Seafood Company • Denver, CO

9d • $110,000 - $140,000

About The Position

Water Grill is hiring a General Manager to lead the restaurant, represent its seafood product and hospitality standards, and guide the management team in setting and achieving goals. The General Manager motivates, develops, and leads managers and crewmembers, models a guest-first mentality, and supports seamless service through coaching and development.

The role is the restaurant’s operational expert and point person for troubleshooting, guest interactions, and human resources matters. The General Manager works with a Director of Operations and receives training in financial acumen, quality assurance, daily operations, and leadership. The position offers development opportunities toward further leadership roles.

A successful candidate is standards-driven, vigilant, and highly ethical, interacts professionally with guests and crewmembers, and approaches issue resolution positively. The role requires a flexible schedule, including nights, weekends, and holidays, and includes physical requirements such as lifting, carrying, reaching, and working in confined spaces.

Requirements

• At least 21 years of age.
• At least seven years of experience as a manager in a full-service, high-volume restaurant.
• At least two years of experience as a General Manager in a full-service casual or fine-dining restaurant of a similar concept.
• A flexible schedule and ability to work nights, weekends, and holidays.
• Professional appearance and presentation.
• Good longevity in current and past positions.
• Ability to lift up to 40 pounds; 10–20 pounds is typical.
• Ability to carry items up to 120 feet.
• Ability to reach up to 6 feet; 4 feet is typical.
• Ability to work at counter heights of 36–42 inches.
• Ability to move through 24-inch aisles and spaces as small as 12 inches.

Nice To Haves

• Seafood knowledge and prior kitchen experience.
• A college degree in a related field, such as business or hotel and restaurant management.

Responsibilities

• Oversee daily restaurant operations, including food ordering, purchasing, receiving, storage, preparation, guest relations, business flow, and service standards.
• Monitor restaurant operations throughout service by working across the front desk, bar/lounge, kitchen, and dining room; ensure standards are met and correct issues as needed.
• Manage the restaurant’s financial operations.
• Approve schedules, payroll, overtime, and exceptions.
• Participate in developing incentive programs and generating sales and marketing services.
• Ensure food products meet company recipe and quality specifications.
• Recognize and coach crewmembers.
• Communicate financial, crew, property, and guest-related issues to the MP/DO.
• Make financial commitments, including donated gift cards, to external partners.
• Forecast annual, weekly, and daily sales and labor budgets.
• Coordinate with other managers on updates, sales, policies, and standards.
• Visit guest tables each shift to build relationships, encourage return visits, and address issues.
• Lead front-of-house pre-shift meetings.
• Oversee training and cross-training of hourly crew.
• Complete new-hire paperwork for crew.
• Lead progressive discipline for crewmembers and managers.
• Communicate crew-related issues to the Home Office.
• Interview and select new crew; make final hiring decisions.
• Conduct annual performance reviews for managers.
• Set departmental goals and follow up with managers on results and measurements, correcting course when needed.
• Lead weekly dashboards with managers.
• Prepare for and represent the restaurant at General Manager meetings and conference calls.
• Lead crew meetings.
• Lead and oversee classroom Manager-in-Training training.
• Develop restaurant and operating policies to continuously improve the business.
• Investigate and resolve complaints, including crew disputes and guest complaints.
• Make final decisions on transfers to other departments or locations.

Benefits

• Competitive salary of $110,000 to $140,000 based on experience, plus realized bonus.
• Paid vacation and sick days.
• Dining discount for the employee and up to five guests.
• 401(k) with a match.
• Education reimbursement.
• Medical, dental, vision, and life insurance.
• Pet healthcare savings account.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed