General Manager(05594) - 1004 Western Blvd.
About The Position
The General Manager is responsible for overseeing total store operations, leading a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. This role involves fostering a sense of urgency, maintaining operational standards, managing staffing and scheduling, and ensuring excellent customer service. The General Manager also handles financial responsibilities like bank deposits and P&L analysis, inventory management, and training. Additionally, they are involved in product ordering, ensuring vehicle readiness, and promoting company products and standards.
Requirements
- Ability to read and understand P&L ledger.
- Ability to speak and write clearly and comprehension of using a computer-based order entry system.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Nice To Haves
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Responsible for end-of-the-night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Ensure the store is running according to Domino's Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with other managers and staff regarding any aspect that impacts business operations.
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
- Actively train the GMIT on all aspects of store operations.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Create and maintain an employee schedule based upon labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Handle dispute resolution and ensure every unhappy customer is a returning customer.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
- Uphold Domino's standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
