General Manager - Heber City, UT

Petco Animal Supplies Stores•Heber City, UT

4d•Onsite

About The Position

As a General Manager at Petco, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and processes, and serve as a role model for effective leadership. You build engaged teams, drive profitable growth, and uphold standards for animal care, safety, and customer experience. The role includes leading and developing team members, managing store performance and operations, and representing Petco in the community. The General Manager works primarily in a Pet Care Center retail environment and is regularly present on the sales floor, engaging with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. This is a full-time position, with full-time status eligibility based on average hours worked under company policy and applicable law.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED preferred.
Retail leadership experience preferred.

Responsibilities

Champion animal health, safety, and humane care while ensuring Petco standards and policies are consistently met.
Create a welcoming and supportive environment for pets and pet parents.
Lead with integrity, transparency, and a commitment to doing what is right for pets.
Build and lead an inclusive, energized team that delivers exceptional service.
Attract, hire, train, coach, and develop diverse talent across roles in the Pet Care Center.
Create a collaborative culture in which partners feel engaged, supported, and empowered to grow.
Coach in the moment, celebrate successes, and help make work meaningful and fun.
Drive sales growth, profitability, and operational excellence.
Analyze financial and operational results, identify opportunities, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, and accountability for all partners.
Promote continuous learning, growth, career development, teamwork, inclusion, and shared ownership.
Meet or exceed sales, profitability, and operational goals using Petco tools, programs, and insights.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and compliance with security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.