General Manager

Crash Champions•Riviera Beach, FL

12d•$75,000 - $143,100

About The Position

Crash Champions is hiring a General Manager to oversee collision repair operations at a location. The role manages shop activity from vehicle intake through delivery, with responsibility for revenue, key performance indicators, throughput, production quality, efficiency, staffing, and teammate development. The General Manager coordinates daily work across production and support teams, ensures repairs meet company and I-CAR quality standards, and supports customer intake, vehicle check-in, and estimate writing as needed.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Aptitude in decision-making and problem-solving.
Ability to lead and collaborate with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficient knowledge and use of estimating software, specifically CCC ONE Total Repair Software.
Proficient with computers and other technology.
Valid driver's license required.

Responsibilities

Meet or exceed location revenue goals and other KPIs by managing front- and back-of-shop operations from vehicle intake through delivery.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak periods by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-CAR quality standards, repairs are billed accurately, and back-of-shop PPE protocols are followed.
Complete shop payroll and staffing processes on time; ensure production staff follow punch-in/out and flag-hour procedures, and manage staff PTO, vacation, and leave.
Communicate with Body Technicians, Collision Estimators, and Parts Managers to manage daily production flow and meet delivery requirements.
Write complete DRP complaint estimates after disassembly and damage discovery, update Collision Estimator estimates as needed, and lock final estimates.
Understand teammate position requirements, interview and hire candidates, and provide individual performance coaching, feedback, and development support.