General Manager

Sweet Cow•Boulder, CO

4d•Onsite

About The Position

The General Manager provides strategic direction, maintains operations, and drives results through people development, sales, and growth. General Managers hire, train, and coach through company values to uphold standards and achieve the company mission. This role is designed for individuals who thrive on challenges and are eager to explore opportunities for personal and professional growth. A natural leader with exceptional delegation skills and a keen ability to adapt to evolving landscapes, you are dedicated to ensuring customer satisfaction and fostering connections within the community. Your friendly, positive, and enthusiastic demeanor makes you an ideal addition to our team.

Requirements

High school diploma or GED required
Minimum of three years of service industry experience
Minimum of two years of management/leadership experience
Must be a minimum of 21 years of age
Able to lift up to 50 lbs
Ability to stand for the entirety of a shift
Willingness and ability to work some nights, weekends, and holidays
Maintain consistent attendance and punctuality
Adhere to the written schedule
Maintain a weekly schedule of 42-44 in-shop hours

Responsibilities

Provide consistent, positive, and engaging customer experiences rooted in company values.
Create and foster a customer-centric shop culture.
Address customer needs and concerns through genuine care and authentic human connection.
Embrace, share, and coach customer feedback.
Cultivate and nurture a lively and spirited shop vibe for the team and customers.
Create and foster community connections outside the shop.
Design and execute strategic staffing plans that meet the needs of the business.
Identify and hire the right talent.
Ensure effective onboarding and training to ensure retention and minimize employee turnover.
Foster a growth-oriented environment through continuous team development, coaching, and feedback.
Plan and execute company training programs.
Contribute to and conduct sessions for the company manager-in-training program.
Supervise and address team performance.
Ensure the overall health of the business by achieving the company’s mission in the most efficient and financially responsible way.
Ensure effective execution of daily operations.
Navigate ambiguity, embrace and lead change, and make intentional and strategic decisions.
Clearly detail and communicate shop performance to the leadership team.
Utilize and oversee established systems, tools, and procedures.
Uphold company standards and norms.
Coach and uphold Sweet Cow’s standard of cleanliness.
Ensure optimal product and supply levels through accurate inventory taking and ordering.
Delegate tasks based on customer flow and necessary action items.
Thrive in a fast-paced environment with a positive attitude.
Utilize open and direct communication.
Engage, connect, coach, and lead teams with clarity, positivity, and kindness.
Train, coach, and provide feedback, creating an understanding of our company, shop priorities, and menu.
Develop teams through sharing the company's mission, values, history, and purpose.
Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’.
Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity.
Embrace feedback and communicate in a timely, considerate, and detailed manner.
Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride.
Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations.