General Manager

JLL•Philadelphia, PA

1d•Remote

About The Position

JLL is seeking a General Manager (GM) for their Class A office property management team. The GM will manage the property in accordance with JLL standards and the Management Agreement, aiming to achieve financial results, operating objectives, and client and tenant satisfaction. This role involves working directly with clients to understand investment objectives, developing property-specific strategic plans, and overseeing their implementation while maintaining strong communication with building owners and tenants. The GM will lead their team, manage all aspects of client and tenant satisfaction, prepare budgets and financial reports, manage TI and capital improvement projects, and develop staff. Strong written and verbal communication skills are essential for successful relationships with building owners and tenants. The ideal candidate is people-focused, understands the needs and motivations of clients and team members, and can effectively manage relationships and resolve conflicts.

Requirements

Associate's or Bachelor's degree required.
Minimum seven years commercial real estate or property management experience.
At least three years people management experience.
Experience in budget preparation, financial reporting, building systems, and lease negotiation/administration.
Real Estate license required within six months and maintained thereafter.
Strong communication skills: ability to read and interpret legal documents and effectively present information to senior management, clients, and the public.
Mathematical skills: ability to calculate discounts, interest, commissions, prorations, percentages, and rent-related fees.
Reasoning ability: ability to define problems, collect data, establish facts, and draw valid conclusions.
Proficient in Microsoft Office/Suite and other JLL-standard or client-requested software.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Advanced degree a plus.

Responsibilities

Develops, gains consensus for, and implements the Management Plan for assigned assets.
Ensures completion of JLL internal compliance programs.
Manages lease administration process and tenant option rights.
Employs or contracts for onsite management and engineering personnel per budget and management plan.
Competitively bids and prepares service contracts to ensure quality and cost-effectiveness.
Identifies and initiates process improvements for property systems.
Oversees monthly, quarterly, and annual owner's reports and jurisdictional filings.
Prepares final budget documentation and administers building budget.
Works with Client Accounting Services to manage accounting, bookkeeping, and collections.
Reviews adjustments to tenant billing and approves all accounts payable with accurate coding.
Reviews financial statements and reports on occupancy rates and lease expirations.
Arranges for facility alterations, maintenance, and upkeep per budget and lease agreements.
Serves as primary contact for tenant service requests.
Proactively meets with tenant representatives on a scheduled basis.
Reviews periodic inventory of building contents and property condition.
Develops and implements tenant retention programs.
Establishes written goals and objectives for direct reports and conducts performance evaluations.
Develops training programs and career paths for property employees.
Ensures succession planning.