General Manager
About The Position
Leadership isn't about managing schedules. It's about building people, creating culture, and helping a business grow. At The NOW Massage, we're looking for a General Manager who enjoys building high-performing teams, delivering exceptional guest experiences, and creating operational excellence. If you thrive on developing people, solving problems, and making a meaningful impact, we'd love to meet you. You'll work directly with ownership to help strengthen and grow two boutique wellness locations by building teams, improving operations, developing future leaders, and creating an exceptional experience for every guest. This isn't a role where you'll simply maintain what's already built. We're looking for someone who enjoys creating structure, developing people, and elevating performance while helping shape the next chapter of our business.
Requirements
- Leadership experience in hospitality, boutique hotels, wellness, luxury retail, fitness, restaurants, or other guest-focused businesses is highly valued.
- Spa experience is a plus, but exceptional leadership, operational excellence, people development, and a passion for delivering remarkable guest experiences matter even more.
- You lead with humility, integrity, and accountability.
- You enjoy coaching people more than managing them.
- You stay calm under pressure and solve problems proactively.
- You believe culture and performance go hand in hand.
- You hold high standards while genuinely caring about your team.
Responsibilities
- Lead, coach, and develop a high-performing team
- Recruit, hire, and retain exceptional talent
- Drive membership growth and deliver an outstanding guest experience
- Improve operational consistency, accountability, and business performance
- Mentor future leaders and build a positive team culture
- Partner with ownership to continually improve the business
Benefits
- An environment where diversity is celebrated
- A positive, empathetic, and supportive team and company
- Team member discounts
- Aesthetically inspiring work environment
- Career growth opportunities
- Complimentary monthly massage
- Competitive compensation + generous bonus potential
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Training & development
- Wellness resources
- Paid Time Off
- Professional development and leadership growth
- Opportunity to grow with one of the fastest-growing wellness brands in the country
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
