General Manager

Sky Zone•Thousand Oaks, CA

3d•$83,000 - $93,000•Onsite

About The Position

The General Manager works under the guidance of the District Manager and is responsible for all park operations, including safety and cleanliness, membership sales and revenue, and delivering an exceptional guest experience. The GM leads by example and through the team, fostering a positive work environment, setting and communicating clear expectations, and upholding Sky Zone standards. The role oversees team members and customer service, revenue and expense management, and facility compliance and safety. The General Manager develops assistant general managers and team leads, manages employment processes, resolves customer issues, drives sales and business goals, manages expenses and inventory, and ensures attractions and equipment are safe and operational. The GM is accountable for key park metrics, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing. Compensation is $83,000–$93,000 base pay, with a bonus opportunity. The position includes a competitive benefits package with medical, dental, and vision coverage, and 401(k) eligibility subject to age and tenure requirements.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent education.
Have at least 3 years of overall management experience in a high-customer-volume industry.
Have at least 2 years of sales experience.
Understand how to use P&L reports to set and manage business revenue goals.
Have demonstrated experience meeting or exceeding company KPIs.
Have basic proficiency with technology such as MS Office Suite, Teams, and POS systems.
Be available to work nights, weekends, and holidays as needed.
Be results-driven, reliable, detail-oriented, and organized.
Be able to stand for long periods and lift at least 20 pounds.
Be able to remain stationary and move around the park for long periods to meet guest, operational, and safety needs.
Be able to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

Associate or bachelor's degree.
Membership sales experience.

Responsibilities

Oversee daily park operations under the direction of the District Manager.
Lead by example and support the team by performing any park position as needed.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders, and oversee the training they provide to park team members.
Build a positive park culture by recognizing accomplishments and understanding what motivates team members.
Manage all phases of employment, including hiring, training, monitoring employee growth and progress, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team.
Deliver memorable customer experiences and listen to, discuss, resolve, document, and follow up on customer service issues.
Manage park operations and expenses using P&L statements; oversee purchases, inventory, and other park costs, and renegotiate terms when appropriate.
Drive revenue goals for membership sales, birthday parties, and special events.
Collaborate with the marketing team to develop or coordinate park promotions and marketing strategies.
Train employees on how their work contributes to park revenue goals.
Develop Front Desk Agents' sales processes and strategies, and ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Develop and cultivate positive relationships within the local community and execute new ideas.
Evaluate the efficiency and effectiveness of each department and implement processes as needed.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Inspect and monitor attractions and equipment daily, complete related work orders and reports, and close attractions when necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.