Manager/General

FiOptix•Scranton, PA

13d

About The Position

The General Manager oversees all facets of an assigned market, including daily operations, safety, staffing, customer satisfaction, and profitability. The role directs market operations to meet or exceed customer expectations, quality standards, and margin goals, and monitors financial and operational performance to assess productivity and progress. The General Manager establishes and maintains relationships with customers and subcontractors, addresses escalated customer concerns, and works with Shared Services to resolve operational issues. The position promotes and enforces a safety-first culture, oversees staffing and training needs, and maintains the facility, warehouse, fleet, vehicles, equipment, and tools. It also plans and implements procedures to maximize operating efficiency and improve operational performance. The role has supervisory responsibilities, including assigning and directing work, interviewing, hiring, training, evaluating, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources on escalated matters. Other duties may be assigned.

Requirements

Bachelor’s degree in a relevant field from a four-year college or university.
Ten years of experience in satellite installation, CATV, telecommunications, or a related field.
Five to seven years of management experience.
Experience forecasting and budgeting.
Knowledge of industry safety standards and regulations.
Computer and Microsoft Office proficiency.
Ability to use various customer systems.
Advanced understanding of satellite installation, upgrade, and service.
Strong customer orientation.
Highly organized and detail oriented.
Strong verbal and written communication skills.
Flexibility and ability to thrive in a fast-paced environment under tight deadlines.
Knowledge of employee management principles.
Ability to lead, train, teach, and motivate staff.
Must pass pre-employment screening, including background and drug testing.
Must have a valid driver’s license and a driving record that meets Company requirements.

Responsibilities

Direct work within the assigned market to meet or exceed customer expectations, quality standards, and expected margins.
Review financial and operational performance data to monitor and measure productivity and progress toward goals.
Establish, manage, and maintain customer and subcontractor working relationships.
Promote a safety-first culture and maintain a safe work environment by adhering to and enforcing Company safety practices and procedures.
Resolve escalated customer inquiries and concerns.
Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies.
Determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed.
Oversee maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools.
Liaise with the Shared Services group to resolve operational concerns or issues.
Plan, assign, and direct work; interview, hire, train, evaluate, reward, and discipline employees; address employee concerns; and partner with Human Resources to resolve escalated employee matters.
Perform other duties as assigned.