General Manager(08276) - 3360 Grand Ave

Domino's Franchise•Oakland, CA

About The Position

The General Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store cleanliness; marketing; and profitability. The manager sets an example by following all policies and procedures and expects the same from the crew, while maintaining store standards and providing great customer service. The role also includes the general duties performed by store team members: operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties described in the posting include delivering products by car to customers and delivering flyers and door hangers; delivery requires a valid driver's license, a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery. Work involves standing and walking, occasional sitting for paperwork, lifting and carrying supplies and products, pushing or pulling trays, climbing stairs or ladders, bending, crouching, and continuous reaching. Conditions include varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, moving mechanical parts, and sometimes adverse weather. The role requires communication, basic arithmetic, order-entry and computer skills, coordination, navigation, judgment, and the ability to work independently and with others under stress.

Requirements

Ability to use judgment, perform basic math, and multitask.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers in person and by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Navigational skills to read a map and locate addresses within the designated delivery area.
Ability to navigate adverse terrain, including multi-story buildings, private homes, and delivery sites, while carrying products.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
Ability to meet the physical demands described, including lifting supplies weighing up to 50 pounds and navigating stairs during deliveries.

Responsibilities

Oversee everything that happens during the shift.
Manage cost controls, inventory control, cash control, and customer relations.
Set an example for the crew by following all policies and procedures and expecting the same from team members.
Manage staffing, paperwork, food, and work schedules.
Maintain the store's image, cleanliness, and adherence to standards.
Provide great customer service.
Contribute to marketing and store profitability.
Operate store equipment, stock ingredients, prepare products, and receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Deliver products by car to customers and deliver flyers and door hangers, as required.