General Manager
About The Position
The General Manager is a strategic operational leader with end-to-end P&L ownership, responsible for business performance, financial growth, and hospitality excellence across workplace dining and café locations. Reporting directly to the District Manager, the General Manager leads teams to improve guest satisfaction and manages both daily operations and strategic financial priorities. The role partners with executive stakeholders and cross-functional teams to establish operational standards, support managers, develop solutions for non-traditional dining formats, and promote safety, service, and continuous innovation. The position focuses on creating exceptional workplace dining experiences, optimizing food programs, motivating teams, and supporting community engagement.
Requirements
- At least 5 years of progressive food service management experience, with a strong background in multi-unit or high-volume operations.
- Proven track record in financial management, P&L accountability, and budget optimization.
- Tech-savvy approach and strong working knowledge of modern workspace tools, data analytics, and digital platforms.
- Exceptional leadership, emotional intelligence, and communication skills suited to a fast-paced, evolving environment.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Bachelor’s degree in Hospitality, Culinary Arts, Business Management, or equivalent professional experience.
- Passion for sustainable food practices, hospitality innovation, and elevating the workplace experience.
Responsibilities
- Direct day-to-day café operations, P&L management, budgeting, and financial forecasting in alignment with fiscal and quality standards.
- Partner with culinary, nutrition, and marketing teams to launch modern dining concepts, support sustainable food trends, and create engaging workplace environments.
- Collaborate with internal and external partners, including procurement, risk management, culinary, and people operations, to support strategic business goals and brand standards.
- Lead human resources functions, including talent acquisition, professional development, performance coaching, and progressive counseling.
- Promote a strong culture of food safety, workplace security, and operational compliance.
- Communicate clearly and promptly with clients, leadership, and guests, and proactively resolve feedback and inquiries.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site and state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Additional paid and/or unpaid time off benefits as provided by applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
