General Manager

Living Spaces•Memphis, TN

13d

About The Position

The General Manager leads the entire store team and oversees daily store operations to achieve strong team member, guest, and financial outcomes. The role develops and implements strategies to grow the business, coordinates performance goals for direct reports, and establishes standard work. As the Leadership Champion, the General Manager implements Foundational Excellence across the store, with success measured by a positive employee culture, an excellent guest experience, and strong financial results. The General Manager manages the store leadership team, staffing, scheduling, talent development, budgets, resources, operations, and the store’s profit and loss. The role works with regional and corporate partners to develop and execute customer service and business strategies, achieve company and division objectives, build brand awareness, and improve sales, profitability, and customer satisfaction. The position also includes opening and closing the store as needed and maintaining the store’s brand presentation.

Requirements

At least 5 years of experience in a direct customer-interactive environment; high-volume experience is required.
At least 3 years of management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to lead and develop a store leadership team and supervise direct reports.
A bachelor's degree in business, retail management, sales, merchandising, or a related field, or equivalent, is preferred; an equivalent combination of education and experience will be considered.

Nice To Haves

Bachelor's degree (B.A. or B.S.) or equivalent from a four-year college in business, retail management, sales, merchandising, or a related field.

Responsibilities

Ensure the store is staffed with the appropriate number and talent of team members to meet standard work expectations, and schedule coverage to optimize productivity and efficiency.
Lead store teams in executing channel strategy and meeting sales, profit, and customer satisfaction goals.
Drive profitable outcomes through execution of Sales Leadership and Operations Standard Work.
Build a Guest First culture by monitoring guest feedback, in-store engagement, satisfaction tools, and social media reviews.
Identify performance gaps and develop business plans for people and processes.
Collaborate with the Regional Director, Corporate Retail Operations, and corporate partners on customer service strategies that build brand awareness, engagement, and education while driving sales and brand content.
Develop and execute strategic opportunities for the store, collaborating cross-functionally on concepts, processes, and implementation plans for each department.
Align store strategies with company and division OKRs and deliver planned goals and key results.
Prepare and execute talent management and succession plans, including a 4 ½ box strategy.
Recruit, lead, and develop team members; conduct ongoing talent conversations and build leadership capability and store succession depth.
Act as a Leadership Champion by coaching, mentoring, leading by example, and managing leadership performance.
Set clear expectations and hold teams accountable for performance results.
Manage budgets, resources, staffing, and operations according to business priorities; own the P&L and make financial decisions for company and store profitability.
Ensure the store executes brand presentation in accordance with Style Guides.
Drive results through focused execution of SOPs and retail processes and procedures.
Engage store TEC teams in plans and strategies that improve employee engagement.
Partner on community efforts to promote the brand.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Develop and execute company business strategies to attain board and shareholder goals, and provide direct reports with strategic advice about the market and company outlook.
Prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the organization and ensure they are followed.
Maintain trust-based relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to support strong performance.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center Team Members based on specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flex or Health Spending Account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for full-time team members.
Life insurance for full-time team members.
Expense reimbursement as required by applicable law and company policy.
Overtime pay is available for eligible, non-exempt team members.