General Manager

Potbelly Corporate•Schaumburg, IL

13d

About The Position

The General Manager leads a Potbelly shop and creates a welcoming environment of belonging and teamwork for team members and customers. The role includes developing staff, managing shop operations and finances, building a positive team culture, and growing sales through customer service and local marketing. The General Manager spends 80–90% of their time on the shop floor in the Front of the House and must be able to work at least 45 hours per week. The salary range is $60,000–$65,000 base, with bonus potential.

Requirements

At least 18 years of age.
At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility is preferred.
Meet state food safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts, the candidate is no longer eligible for a Leader role.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving ability.
Open availability.
Ability to maintain deadlines and prioritize while running an effective shift.
Strong organizational skills and ability to multitask.
Comfort working in a bustling kitchen environment.
Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Microsoft Office skills.
Strong business acumen and ability to understand and interpret financial reports.
Ability to stand and walk for 8–9 hours or as needed.
Ability and stamina to work a minimum of 45 hours per week.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

Knife skills are a plus.
For Illinois applicants, food safety certification within 30 days of employment is required.

Responsibilities

Train, coach, and develop shop team members and create effective development plans.
Interview, select, and hire people who represent Potbelly Values.
Develop and maintain a positive shop culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively.
Keep the communication board updated with critical shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure a high standard of execution.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood shop marketing and promotions, including recruiting and marketing outside the shop.
Control cost of goods, variances, and inventories.
Create a marketing plan and lead local shop marketing to increase sales; participate in community, school, local business, social, and not-for-profit activities.
Control assigned P&L line items.
Spend 80–90% of working time on the shop floor in the Front of the House.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.