General Manager

CoralTree Hospitality•Golden, CO

17h•Onsite

About The Position

The General Manager will have the unique opportunity to lead a high-performing team, cultivate an exceptional culture, and continue elevating a property known for operational excellence, memorable guest experiences, and meaningful community engagement. The Eddy Taproom and Hotel is seeking an experienced industry leader to guide the success of this exceptional property while continuing to position and operate the property appropriately in the market against all competitors, realizing the revenue, financial and guest service goals established, all while inspiring a high performing culture. Responsible for all aspects of the property. Oversight includes all operations departments, sales and marketing, engineering, and human resources. Leads property executive committee to consistently deliver distinctive and memorable service and exceptional operational standards, realizing the objectives of the ownership group. The General Manager embraces the property's vision and service culture promoting unity and teamwork amongst all departments and cultivates a supportive and productive relationship with internal and external partners.

Requirements

5 years of senior level property management experience in hospitality.
Previous experience within an independent group and leisure property environment is preferred.
Bachelor's degree preferred.
Ability to encourage, lead and manage a team by example.
High level of creativity, enthusiasm, and flexibility.
Must possess excellent interpersonal skills both internally and externally.
Ability to convert vision into specific and tangible actions to benefit the property
Strong computer skills including Word and Excel.

Responsibilities

Full responsibility for the operating success of the property.
Leads the marketing and positioning of property.
Achieves property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility and organize/implement strategic and tactical plans.
Provides innovative/creative thinking and strategies to effectively differentiate the property.
Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity.
Achieves high levels of customer satisfaction from property guests and associates.
Effectively represents the property in the local community, regionally and nationally.
Ensures the property is operated safely and securely according to property and company standards.
Proven skills in building personal credibility by behaving with the highest ethical standards, respecting, and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers, and associates.
Ability to lead the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development, and driving continuous learning.
Must manage organizational change productively by driving continuous improvement, building support for change, and adapting to change.
Empowers talented and prepared people, balancing the needs of the ownership group, guests and associates.
Proven ability to implement and maintain a guest service focused culture in a long-term, consistent manner.
Ability to create strategic alignment between owner/company goals, property goals and individual goals to ensure success.
Positions the property effectively relative to the property’s history, position, and place in the market; effectively selects, trains, develops and motivates a sales team.
Knowledgeable in revenue / yield management strategies.
A strong understanding about driving group business; understands and directs public relations opportunities.
Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles.
Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan.
Demonstrate operational excellence by ensuring the seamless execution of all hotel and restaurant operations, delivering exceptional guest experiences across both the Rooms and Food & Beverage divisions.
Establish and uphold service standards, operating procedures, and quality controls while driving efficiency, profitability, and consistency in daily operations.
Collaborate with department leaders to optimize labor, inventory, cleanliness, maintenance, and guest satisfaction metrics, fostering a culture of accountability and continuous improvement.
Proactively identify operational opportunities, implement innovative solutions, and ensure every aspect of the guest journey reflects The Eddy's commitment to hospitality excellence.
Serve as the primary liaison between ownership and the property, fostering a transparent, collaborative, and trust-based partnership through proactive communication and exceptional stewardship of the asset.
Provide timely and accurate reporting on financial performance, operational initiatives, capital projects, and strategic priorities while ensuring alignment with ownership objectives and brand standards.
Anticipate owner needs, present thoughtful recommendations supported by data and market insights, and execute approved initiatives with accountability and professionalism.
Represent ownership's interests in all business decisions while balancing the needs of guests, team members, and the long-term success of the hotel and restaurant.
Serve as an ambassador for The Eddy by building meaningful relationships within the local community and representing the hotel and restaurant at civic, business, tourism, and charitable events.
Foster strategic partnerships with local organizations, businesses, and community leaders to enhance the property's visibility, drive business opportunities, and strengthen its reputation as a valued community partner.
Champion initiatives that celebrate the unique character of Golden while encouraging team member engagement through volunteerism, local events, and community outreach.
Cultivate a culture of hospitality that extends beyond the property, reinforcing The Eddy's commitment to creating lasting, positive impacts for guests, neighbors, and stakeholders alike.