General Manager

King's Seafood Company • San Jose, CA

11d • $110,000 - $130,000 • Onsite

About The Position

King's Fish House, a well-established restaurant concept under King's Seafood Company, is seeking a General Manager. The company, family-owned since 1945, offers an upscale and polished dining experience with a focus on fresh, daily-printed menus, craft cocktails, an extensive wine list, and a raw bar. The General Manager will be the leader of the restaurant, embodying a guest-first mentality, and will be responsible for motivating, developing, and leading both crewmembers and managers. This role requires expertise in all areas of restaurant operations, including troubleshooting, guest interactions, and human resources. The company provides comprehensive training in financial acumen, quality assurance, daily operations, and leadership, with opportunities for career advancement within the organization. Successful candidates are standards-driven, vigilant, possess high integrity, and interact professionally with all staff and guests.

Requirements

• At least 21 years of age.
• Seven years of experience as a Manager in full service, high volume, restaurant.
• Two years of experience as a General Manager in a full service casual or fine dining restaurant of similar concept.
• Seafood knowledge and prior kitchen experience preferred.
• College degree in a related field, i.e., business or hotel and restaurant management, preferred.
• Flexible schedule required-able to work nights, weekends and holidays.
• Professional appearance and presentation required.
• Good longevity in current and past positions.
• Ability to lift up to 40 lbs., 10-20 is typical.
• Ability to carry up to 120 feet.
• Ability to reach up to 6 feet, 4 is typical.
• Ability to work off counter heights of 36 - 42 inches.
• Ability to move through 24 inch aisles and spaces as small as 12 inches.

Nice To Haves

• Seafood knowledge and prior kitchen experience preferred.
• College degree in a related field, i.e., business or hotel and restaurant management, preferred.

Responsibilities

• Oversees the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, flow of business, and service standards.
• Oversees the flow of the business during business hours, being active in all areas of the restaurant (front desk, bar/lounge, kitchen, and main dining room) for the whole dining period. Walking the building to ensure all areas of service are being met to company standards and course correcting when needed.
• Responsible for financial operations of restaurant.
• Approves all schedules.
• Participates in creativity of developing incentive programs, generating sales and marketing services.
• Ensures that all food products meet company recipe specifications for preparation and quality.
• Recognition of crewmembers (coaching).
• Approve payroll, OT, and any exceptions.
• Communicate with MP/DO on all financial, crew, property, or guest related issues.
• Makes financial commitments (donated gift cards) to external partners.
• Forecasts sales and labor budget (annual, weekly, daily).
• Coordinate with other managers about updates, sales, policies, and standards.
• Touch guest tables each shift to build relationships, ensure return visits and troubleshoot anything that arises.
• Lead pre-shift for FOH crew.
• Oversee the training /cross training of the hourly crew.
• Complete New Hire paperwork for all crew.
• Lead progressive discipline of crewmembers and managers.
• Communicate with Home Office on crew related issues.
• Interviews and selects new crew; is the final decision on all hires.
• Conducts annual performance reviews on all managers.
• Sets Departmental goals and follows up with managers on results, measurements, and course corrects when needed.
• Leads weekly Dashboards with all Managers.
• Prepares for and represents restaurant at GM meetings and conference calls.
• Leads all crew meeting.
• Leads and is responsible for MIT training (classroom).
• Formulate restaurant policies and operation policies to continuously enhance our business.
• Investigates and resolves complaints from crew disputes to guest complaints.
• Makes the final decision on transfers to other departments and/or locations.

Benefits

• Competitive Salary: $110,000 - $130,000 based on experience + realized bonus
• Paid Vacation and Sick Days
• Dining Discount for you and up to 5 guests
• 401k with a Match
• Education Reimbursement
• Medical insurance, Dental insurance, Vision insurance, Life insurance, and Pet Healthcare Savings Account

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree