General Manager

Compass Group•Boston, MA

6d•$135,000 - $145,000•Onsite

About The Position

As a General Manager at John B. Hynes Memorial Veterans Convention & Exhibition Center, you are responsible for maintaining a balance between floor supervision, administration, team member training and mentoring, and hosting/communicating with groups. Strive to exceed guest expectations while executing "The Levy Difference".

Requirements

5+ leadership experience in Hospitality or Retail
High level of computer literacy
Understanding of financial concepts
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor’s Degree in Hospitality Management is preferred

Responsibilities

Executes all menu requirements and fulfills all guest-specific service requests
Ensures all function setups and breakdowns are executed correctly, efficiently and expeditiously
Holds team accountable to steps of service to deliver great guest service
Ensure team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy Restaurants team members
Regularly obtains feedback from clients and guests to improve operations
Support and communicates Company initiatives
Respond and assist in any departmental guest service issues
Acts as a liaison with team, including partner’s operational team, Levy Restaurants team and other areas as needed to ensure efficient operational performance
Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
Employs good safety and sanitation practices
Practices proper product control and handling of all inventory and equipment
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
Practices proper product control and handling of all inventory and equipment
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information is compiled at month end closing
Ensures team members adhere to Levy Restaurants Company guidelines as stated in team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational needs and desired targets
Ensures consumption reports are accurate and timely for each event
Ensures that all security, safety and sanitation standards are achieved
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy Restaurants guidelines
Displays a positive attitude towards team members
Mentors department managers to develop their skills and leadership abilities