General Manager - Nove at Knox

Kairoi Management • Dallas, TX

3d • Onsite

About The Position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. As a General Manager, you'll be the driving force behind the success of our luxury high-rise community. You will oversee all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. Every day will bring a dynamic blend of leadership, resident interaction, and operational strategy, making this a rewarding role for those who thrive on challenges and the satisfaction of exceeding expectations.

Requirements

• 5-6 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience).
• Associate's degree, bachelor's degree, or equivalent combination of education and experience.
• Strong understanding of financial management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in relevant software and technology (property management systems, etc.).
• Must have a valid driver's license with no major infractions in the last 12 months.

Nice To Haves

• CAM or IREM certifications are highly desirable.

Responsibilities

• Recruit, hire, onboard, and train new team members, transforming them into passionate ambassadors of our community!
• Offer ongoing coaching, mentorship, and growth opportunities, unlocking team members' full potential!
• Conduct performance reviews and regular check-ins with individual associates, fostering a culture of feedback and continuous improvement!
• Create a positive, supportive environment that inspires growth and empowers team members to thrive!
• Tackle resident concerns, complaints, and issues swiftly, ensuring top-tier satisfaction and creating a vibrant, harmonious living environment!
• Partner with the Assistant General Manager to drive resident retention, keeping communication open and building lasting relationships that foster a true sense of community.
• Curate and host exclusive resident events and dynamic lifestyle programs, cultivating a tight-knit community and a unique sense of belonging!
• Manage budget preparation, financial reporting, and community income flow, ensuring the financial health and stability of the community.
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience, achieving both financial success and resident satisfaction!
• Maintain precise financial records and uphold top-tier integrity with strict accounting standards!
• Analyze financial data, spot trends, and make smart recommendations to boost performance and efficiency!

Benefits

• Competitive Compensation.
• Incentive compensation opportunities are available and are performance based.
• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• We offer a 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Be prepared to attend and participate in training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree