DFW General manager

Flytrex•Pilot Point, TX

1d•Onsite

About The Position

Flytrex is revolutionizing suburban on-demand delivery from the skies up, literally. As the leading drone delivery company in the U.S., we’re scaling our operations across Dallas-Fort Worth, bringing ultrafast, on-demand delivery to doorsteps via autonomous aircraft. The DFW General Manager leads Flytrex’s operational and commercial activities across the metro, ensuring successful drone station performance, market penetration, and customer adoption. This role spans operations management, commercial growth, and marketing execution, with direct responsibility for building and mentoring local teams while aligning closely with global leadership. We're looking for a builder: someone who's built something up from scratch, knows what breaks in the field, and has the commercial instincts to grow a market, not just run one.

Requirements

3-5+ years of multi-site ops leadership experience in mobility, logistics, last-mile delivery, food, grocery, or similar.
Managed 5-15 locations and knows what breaks and how to fix it
Inspiring communicator with the ability to connect with senior leaders as well as motivate teams
Excels at building networks and liaising with external partners and city stakeholders
Strong commercial acumen and customer obsession
Analytical, able to spot trends in data and act upon them
Entrepreneurial mindset with a scrappy hands-on approach
Valid driver’s license and access to reliable transportation.
The job requires extensive travel
Must be eligible to work in the US

Responsibilities

Oversee end-to-end operations of all active DFW drone stations, ensuring reliable performance, safety, and scalability.
Define KPIs, SLAs, enforce operational standards, and implement process automation to drive efficiency.
Lead local commercial activities including customer acquisition, partner development, and expansion into new markets.
Support strategic partnerships building and long-term growth.
Support execution of the Company’s marketing strategy, including local campaigns, community outreach, social media initiatives, and doorhanger distribution programs.
Drive customer penetration and engagement at the neighbourhood level.
Recruit, build, train, and mentor high-performing operations, commercial, and marketing teams.
Foster a culture of excellence, accountability, collaboration, and customer obsession.
Collaborate with the Real Estate deployment team on site deployment projects for new drone station facilities to ensure smooth site setup and handoff to successful operational launch.
Define drone and infrastructure needs across stations, ensuring service availability, capacity planning, and alignment with global supply and engineering.
Collaborate closely with the CAO, R&D, and Engineering teams.