General Manager

Little Caesars•Charlotte, NC

About The Position

The General Manager is responsible and accountable for all restaurant activities and the day-to-day operation. The role maintains service standards, leads and develops the restaurant team, upholds policies and procedures, and delivers financial results. The General Manager ensures employees fulfill their responsibilities and meet performance expectations. The General Manager oversees restaurant operations, staffing and development, and financial performance. The position is managerially responsible for Assistant Managers, Shift Leads, and Team Members, and reports to the Coach. With input, support, and approval from the Coach or Upper Management, the role also carries out employee-management responsibilities such as interviewing, hiring, training, work assignment, performance appraisal, rewards and discipline, and complaint resolution. The work is primarily indoors in a fast-paced restaurant environment, with occasional outdoor events and variable weather. The role may involve hot, cold, and hazardous equipment, moderate-to-loud noise, and occasional periods of heavy workload. Evening, weekend, and holiday work may be required. Physical demands include frequent lifting or moving of up to 50 pounds, and regular or frequent standing, walking, sitting, reaching, handling, and other movements.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Two to four years of supervisory experience in food service required.
Skills necessary to manage and control food costs, labor costs, and expenses to meet financial goals.
Strong organizational, teamwork, leadership, oral communication, and written communication skills.
Experience supervising and training staff, including safety training.
Ability to prioritize and organize work assignments and delegate work.
Ability to identify and solve problems and work effectively with limited supervision.
Knowledge of Microsoft Word and Excel and general computer functions.
Thorough knowledge of catering, food preparation, planning, and presentation sufficient to perform analytical work, including studying P&L reports and past sales records.
Ability to meet the stated physical demands, including frequently lifting or moving up to 50 pounds and working around temperature changes, occasional smoke, steam, and heat.

Nice To Haves

College degree preferred.

Responsibilities

Oversee day-to-day restaurant operations and maintain service standards, the Vibe culture, service model, and core values.
Protect the brand and own guest satisfaction and KPI scorecard results.
Oversee restaurant HR matters, safety and security, facilities, cash handling, speed of service, organization, cleanliness, and sanitation.
Manage the restaurant employee life cycle, including recruiting team members in accordance with guidelines and in association with the Coach.
Staff, train, and develop managers and hourly employees through orientations, training sessions, team meetings, and performance expectations.
Write and implement management development and performance plans; provide direction, feedback, and quarterly check-ins.
Monitor employee performance, document situations that may require corrective or disciplinary action, and maintain appropriate employee-file paperwork.
Manage store-level profit, drive restaurant sales, and oversee local store marketing and community engagement.
Manage inventory and ordering, scheduling, and labor.
Keep the Coach or Corporate promptly informed of significant issues and positive events, take corrective action when necessary, and suggest alternatives where appropriate.
Create a positive working environment and foster cooperative relationships that support employee morale, productivity, and efficiency.
Carry out responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems, with input and approval from the Coach or Upper Management.