General Manager - Travel Plaza (Non-Exempt)

Onvo•New Smithville, PA

7d•Onsite

About The Position

The General Manager (GM), Travel Plazas oversee multi-faceted locations including grocery, convenience and fuel operations. The GM ensures that sufficient amounts of fuel are available, stores are well-stocked, fueling equipment is clean, safe and functional, while keeping the team members motivated to exceed customer expectations with fast, accurate and friendly service in clean surroundings. Provides guidance and leadership to grow sales, transactions, profitability while reducing employee turnover by creating a positive work environment. Because of this, the main responsibility and focus of a GM will be on providing a facility that meets Onvo’s definition of these terms. Well-staffed Customer Focused Team: Employs properly trained customer service focus associates to meet all guest needs in a fast and friendly manner. The facility must schedule and have sufficient staff to meet anticipated customer traffic based on the current Onvo Labor Matrix. A well-staffed facility is not one characterized by consistent understaffing or overstaffing. “Below Expectation” Job performances by associates are quickly met with retraining efforts or entrance to the disciplinary process. Clean, Safe and Secure Maintains a facility that is consistently “inspection ready” in all areas including food prep, sales floor, restroom, forecourt and gondolas. Complies and maintain all Department of Health, internal company and brand inspections. Conducts and follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk. Well Stocked Facility: Has adequate stock of fuel and store merchandise to satisfy expected demand from one delivery to another. The right build-to amounts are important to ensure that the freshest products are available to our customers at all times. Company standards for product display and rotation as well as vendor check in procedures are followed. Entrepreneurial Approach to the Business Constantly looking to drive sales and reduce costs. -The sign of a successful business is one that is growing sales and transactions. Proper inventory control: Treat all inventories with a cash mentality! Over stocked is just as bad as being under stocked! Sales Generation: Champion and enhance Onvo’s marketing programs to meet or exceed sales target. Labor controls: Store is within Labor budget. Cash Controls: All company procedures are followed. Controllable expense: Includes items that impact the profitability of the location. They include but are not limited to repairs, utility costs, uniforms, cleaning supplies, small wares etc. Fuel surveys: Fuel prices change frequently and can be very volatile. The GM must keep up on daily reports from corporate to ensure appropriate price changes are made. GM must also do daily price surveys of our competitors and report those prices to the DM. Operations: Strive to be the best in the Brand! Keep location in compliance with all brand standards. Maintain and ensure a safe clean work environment. Pass all Internal operational, training and paperwork audits. Ensure all brand sponsored mystery shops are at or above company standards. Establishes daily, weekly, monthly and quarterly sales goals/forecasts to meet and exceed budgeted expectations Community Involvement: Provides strong community involvement by store and personnel.

Requirements

Must be able to manage multi-faceted locations including grocery, convenience and fuel operations.
Must ensure sufficient fuel availability.
Must ensure stores are well-stocked.
Must ensure fueling equipment is clean, safe and functional.
Must be able to motivate team members.
Must be able to provide guidance and leadership to grow sales, transactions, and profitability.
Must be able to reduce employee turnover by creating a positive work environment.
Must employ properly trained customer service focus associates.
Must schedule and ensure sufficient staff.
Must address "Below Expectation" job performances.
Must maintain a facility that is consistently “inspection ready”.
Must comply with and maintain all Department of Health, internal company and brand inspections.
Must conduct and follow daily Onvo Safety Inspection/Emergency Response Protocols.
Must recognize and remove potential safety hazards.
Must operate in a manner that does not put company property and assets at risk.
Must ensure adequate stock of fuel and store merchandise.
Must follow company standards for product display and rotation.
Must follow vendor check-in procedures.
Must drive sales and reduce costs.
Must implement proper inventory control.
Must champion and enhance Onvo’s marketing programs.
Must ensure store is within Labor budget.
Must follow all company procedures for cash controls.
Must manage controllable expenses.
Must keep up on daily reports from corporate for appropriate fuel price changes.
Must conduct daily price surveys of competitors and report prices to the DM.
Must keep location in compliance with all brand standards.
Must maintain and ensure a safe clean work environment.
Must pass all Internal operational, training and paperwork audits.
Must ensure all brand sponsored mystery shops are at or above company standards.
Must establish daily, weekly, monthly and quarterly sales goals/forecasts.
Must provide strong community involvement.

Responsibilities

Oversee multi-faceted locations including grocery, convenience and fuel operations.
Ensure sufficient amounts of fuel are available.
Ensure stores are well-stocked.
Ensure fueling equipment is clean, safe and functional.
Motivate team members to exceed customer expectations with fast, accurate and friendly service in clean surroundings.
Provide guidance and leadership to grow sales, transactions, and profitability.
Reduce employee turnover by creating a positive work environment.
Employ properly trained customer service focus associates to meet all guest needs.
Schedule and ensure sufficient staff to meet anticipated customer traffic.
Address "Below Expectation" job performances with retraining or disciplinary process.
Maintain a facility that is consistently “inspection ready” in all areas.
Comply with and maintain all Department of Health, internal company and brand inspections.
Conduct and follow daily Onvo Safety Inspection/Emergency Response Protocols.
Recognize and remove potential safety hazards.
Operate in a manner that does not put company property and assets at risk.
Ensure adequate stock of fuel and store merchandise to satisfy expected demand.
Follow company standards for product display and rotation.
Follow vendor check-in procedures.
Drive sales and reduce costs.
Implement proper inventory control.
Champion and enhance Onvo’s marketing programs.
Ensure store is within Labor budget.
Follow all company procedures for cash controls.
Manage controllable expenses (repairs, utility costs, uniforms, cleaning supplies, small wares, etc.).
Keep up on daily reports from corporate for appropriate fuel price changes.
Conduct daily price surveys of competitors and report prices to the DM.
Keep location in compliance with all brand standards.
Maintain and ensure a safe clean work environment.
Pass all Internal operational, training and paperwork audits.
Ensure all brand sponsored mystery shops are at or above company standards.
Establish daily, weekly, monthly and quarterly sales goals/forecasts.
Provide strong community involvement by store and personnel.