General Manager, Site Operations

Wasserman•Charlotte, NC

About The Position

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. LIVE·TEAM specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM. JOB OVERVIEW: We are seeking a General Manager, Site Operations, reporting to the Associate Vice President, Solutions, to serve as the central coordination and accountability point for the Charlotte Branding & Signage operation. This role is responsible for driving the daily operating rhythm of the site, maintaining visibility across active work, coordinating cross-functional priorities, and ensuring projects move through project management, design, prepress, print production, warehouse/ shipping, and delivery with clarity, discipline, and urgency. Acting as the connective layer between Charlotte operations and functional leadership, this role supports alignment, issue resolution, schedule management, and execution accountability across all active work. The General Manager will ensure priorities are clear, risks are surfaced early, blockers are removed, and deliverables remain on track in support of client commitments and overall site performance. This role requires a leader who can operate effectively in a matrixed environment, influence across functions, create structure in a fast-moving operation, and drive accountability while maintaining strong team collaboration and client focus.

Requirements

Strong operational leadership capability with the ability to drive action across multiple functions
Exceptional communication, organization, prioritization, and escalation management skills
Ability to synthesize information quickly and translate complexity into clear next steps
Strong understanding of production workflows, scheduling dependencies, and delivery realities
Ability to balance urgency, quality, capacity, cost, and client commitments
High level of accountability, ownership, judgment, and follow-through
Collaborative leadership style with the ability to build trust across teams and functions
Comfort operating in ambiguity and creating structure in a changing, fast-moving environment
5 to 10+ years of experience in operations, project delivery, signage, print production, live events, fabrication, or a related production environment
Proven experience coordinating complex, cross-functional workflows across multiple teams or workstreams
Strong experience with scheduling, resource planning, delivery tracking, and operational reporting
Experience working in matrixed organizations where influence, alignment, and escalation are critical to success
Experience in signage, branding, print production, fabrication, live events, or temporary event environments strongly preferred
Demonstrated success improving workflows, creating structure, and driving accountability in fast-paced operational environments

Responsibilities

Owning and maintaining visibility to the end-to-end master schedule for Charlotte-driven work
Coordinating priorities across project management, design, prepress, print production, warehouse/shipping, and delivery
Driving execution discipline, milestone accountability, and timely escalation of risks or capacity constraints
Creating site-level reporting and communication rhythms that improve transparency across Charlotte and broader LIVE·TEAM leadership
Removing blockers, resolving competing priorities, and ensuring teams stay aligned to client commitments
Identifying process gaps and driving continuous improvement across scheduling, handoffs, workflows, and reporting
Own and maintain the end-to-end master production and delivery schedule for all Charlotte-driven work
Align timelines across project management, design, print production, prepress, warehouse/shipping, and delivery
Ensure resource alignment, sequencing, and production readiness across functions
Identify schedule conflicts early and drive timely resolution with the appropriate stakeholders
Maintain visibility to capacity constraints, competing priorities, and critical path dependencies
Drive accountability across cross-functional teams for milestones, deadlines, handoffs, and deliverables
Track project health across all active Charlotte jobs, including timeline, risk, dependencies, and decision needs
Facilitate regular production and delivery meetings to ensure alignment and forward movement
Escalate risks, delays, and capacity issues with clear recommendations and proposed next steps
Support consistent execution standards across active work, including planning, tracking, production readiness, and delivery follow-through
Maintain site-level reporting tools that provide visibility across active work, capacity, risks, and delivery performance
Track and report project status, including on track, at risk, delayed, or requiring leadership decision
Provide regular reporting to the Associate Vice President, Solutions and functional leadership to support faster decision-making and escalation.
Serve as the primary integrator across Charlotte project management, design, prepress, print production, warehouse/shipping, and delivery teams
Coordinate priorities between local project needs, centralized production resources, and functional leaders
Ensure adherence to company processes, workflows, quality standards, and operating expectations
Act as the central escalation point for site-level delivery issues and operational blockers
Remove blockers by coordinating ownership, next steps, and follow-up across teams
Facilitate rapid decision-making when priorities conflict or timelines are at risk
Escalate unresolved issues with clear context, options, and recommended action
Partner with Project Management to ensure client commitments, timelines, and expectations are understood and supported internally
Step in on high-risk, high-visibility, or operationally complex projects as needed
Ensure internal alignment supports external commitments and client delivery expectations
Support project teams in identifying delivery risks, resource needs, and schedule impacts before they become client-facing issues
Help maintain a high standard of service, responsiveness, and execution quality across Charlotte-driven work
Identify inefficiencies in scheduling, handoffs, planning, communication, reporting, and workflow management
Drive process improvements across project management, design, production, prepress, warehouse/shipping, and delivery
Help build a more scalable, disciplined, and repeatable operating model for the Charlotte site
Lead through influence across a matrixed environment where not all functional team members report directly into the role
Establish clear expectations, meeting cadences, decision pathways, and accountability routines across the site
Build trust with functional leaders and frontline teams through clear communication, follow-through, and problem-solving
Model a culture of ownership, urgency, collaboration, and operational discipline
Support the Associate Vice President, Solutions by providing local operating visibility, escalation support, and execution leadership