General Manager (SAT Airport)

As a General Manager at CLEAR, you will be responsible for leading and driving the daily operations of a location, ensuring exceptional security and customer service experiences. You will oversee a team of Ambassadors and Managers, fostering employee engagement and accountability. Additionally, you will build stakeholder relationships with TSA, airline, and airport partners, while ensuring compliance with operational procedures and regulations. Your role will involve coaching and training the team to meet sales and customer service goals, as well as driving new enrollments through the airport sales program.

• Spend 70% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales.
• Build and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story.
• Build stakeholder relationships with TSA, airline and airport partners; support needs and/or inquiries in a timely manner, escalating to a higher level as necessary.
• Responsible for the team’s comprehension and adherence to operational/security procedures, laws, regulations and company directives.
• Effectively execute our commitment to security, manage risk, fulfill operational and compliance requirements.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition; identify gaps and use best practices.

• Spend 70% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales.
• Build and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story.
• Build stakeholder relationships with TSA, airline and airport partners; support needs and/or inquiries in a timely manner, escalating to a higher level as necessary.
• Responsible for the team’s comprehension and adherence to operational/security procedures, laws, regulations and company directives.
• Effectively execute our commitment to security, manage risk, fulfill operational and compliance requirements.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition; identify gaps and use best practices.

• Drive employee engagement and foster a positive work environment
• Build stakeholder relationships with TSA, airline, and airport partners
• Ensure team comprehension and adherence to operational/security procedures
• Execute commitment to security, manage risk, and fulfill operational and compliance requirements
• Coach, mentor, and train the team to meet sales and customer service goals
• Drive new enrollments through airport sales program
• Deep understanding of technology and troubleshooting skills
• Manage labor and oversee payroll and scheduling
• Maintain equipment, signage, and facility to meet brand standards
• Leadership experience in a high volume, customer-facing environment
• Self-motivated and possess a passion for fostering teamwork
• Excellent interpersonal and communication skills
• Commitment to training, mentoring, and motivating the team
• Excellent leadership and organizational skills
• Ability to manage multiple priorities and influence others
• Indefatigable in achieving individual and team goals
• Experience reviewing and reporting on KPIs
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures
• Availability to work non-traditional schedule
• Equal opportunity employer with no discrimination based on various characteristics