General Manager - Retail Mall Operations

Metro National Corporation•Houston, TX

1d•Onsite

About The Position

The General Manager of Memorial City Mall provides full-scale leadership and strategic oversight of one of MetroNational’s flagship mixed-use retail assets. This role is accountable for operations, permanent and specialty leasing, marketing, financial performance, tenant relations, capital planning, and team leadership, with a primary focus on driving Net Operating Income (NOI) and preserving long-term asset value. The General Manager serves as the senior on-site leader and primary representative to ownership, tenants, leasing partners, municipal stakeholders, and the surrounding community, ensuring Memorial City Mall operates at best-in-class standards reflective of its regional prominence.

Requirements

Bachelor’s degree in business, real estate, finance, or related field and/or 5–10 years of progressive experience managing regional malls or large retail assets.
Strong understanding of financial drivers, NOI optimization, and capital planning.
Demonstrated experience working closely with leasing teams and specialty leasing programs.
Ability to read, interpret, and enforce commercial lease agreements.
Exceptional leadership, communication, and relationship-management skills.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat, and web-based systems.
Ability to learn and adapt quickly to new technologies and platforms.

Nice To Haves

Real Estate Salesperson’s license and/or professional designations (e.g., CSM) preferred.

Responsibilities

Ensure the safety, cleanliness, functionality, and integrity of all common areas, buildings, systems, and equipment throughout Memorial City Mall.
Conduct routine and formal property inspections to maintain MetroNational and ownership standards.
Lead emergency preparedness and crisis response planning for a high-traffic, regional mall environment.
Maintain expert knowledge of the Houston retail market, competitive properties, and Memorial City trade-area demographics.
Coordinate all operational efforts to protect, maintain, and enhance asset value.
Implement and monitor preventive, ongoing, and anticipated maintenance programs.
Ensure full compliance with local, state, and federal codes, life-safety requirements, ADA standards, and operational audits.
Develop scopes of work, solicit bids, and manage performance of contracted services (security, janitorial, landscaping, waste, etc.).
Oversee procurement of building supplies, equipment, and machinery.
Develop and manage multi-year capital plans, including budgeting, approvals, execution, and reporting.
Manage tenant construction activity, coordinating with contractors, consultants, and municipal inspectors.
Establish effective internal communication protocols across operations, marketing, leasing, and accounting teams.
Partner with Leasing and Legal to execute new and renewal leases aligned with Memorial City Mall’s merchandising strategy and revenue goals.
Direct and oversee the Specialty / Local Leasing program, including RMUs, kiosks, temporary in-line spaces, vending, and incubator concepts.
Ensure specialty leasing enhances the visual presentation, traffic flow, and brand positioning of the mall.
Maintain close coordination with permanent leasing to support tenant pipeline development and merchandise mix objectives.
Negotiate and approve rent relief, restructures, or lease terminations, balancing tenant health with ownership priorities.
Oversee compliance with Operational Guidelines for all specialty tenants.
Support sourcing and incubation of local and emerging retailers appropriate for Memorial City Mall’s customer base.
Partner with the Experience Department, ensuring marketing initiatives support leasing velocity, tenant sales, and center traffic.
Build and maintain strong working relationships with anchor tenants, department stores, and key merchants.
Partner with tenants to understand sales trends and identify opportunities to drive performance.
Represent Memorial City Mall in community, civic, and industry activities, reinforcing the center’s regional presence.
Drive Net Operating Income (NOI) by meeting or exceeding approved budgets.
Identify opportunities to improve expense controls, recoveries, and operating efficiencies.
Manage operating expenses and capital expenditures within approved budget parameters.
Direct preparation and review of all financial reporting, including: Annual operating and capital budgets, Monthly and quarterly financial statements, Variance, cash flow, and forecast reports, Sales and leasing activity reports.
Oversee rent collections, delinquencies, and enforcement of collection procedures.
Ensure timely CAM reconciliations and ownership reporting packages.
Serve as the primary on-site liaison to the ownership partnership and MetroNational leadership.
Provide clear, proactive communication regarding property performance, risks, and strategic opportunities.
Prepare materials and presentations for ownership reviews and asset management meetings.
Lead, supervise, and develop all Memorial City Mall property employees.
Partner with MNCares to manage employee relations, performance management, and compliance.
Recruit, interview, hire, train, and retain a high-performing on-site team.
Develop individual performance and career development plans for direct reports.
Ensure consistent performance management through goal-setting, mid-year feedback, and annual reviews.
Coordinate training to support operational excellence and leadership development.