General Manager/ Operating Partner
About The Position
The General Manager/Operating Partner is the highest management position at the drive-in and is responsible for leading and managing its operations and employees. The role manages staffing and employee development, oversees operational performance and guest service, controls costs and inventory, maintains records and reports, and ensures compliance with company standards and applicable laws. The position requires at least 50 hours per week, with irregular hours that include nights, weekends, and holidays. The work takes place in a restaurant environment involving continuous movement and exposure to cooking heat, hot liquid shortening, freezer conditions, and variable outdoor temperatures.
Requirements
- High school diploma or equivalent.
- At least three years of restaurant management experience; quick-service restaurant experience is preferred.
- Experience running a restaurant shift without supervision.
- Experience recruiting, interviewing, hiring, and managing employees.
- Knowledge of federal, state, and local labor and employment laws, including wage-and-hour and equal employment opportunity laws.
- Knowledge of federal, state, and local health and safety laws and regulations.
- Basic computer, math, accounting, and reading skills.
- Effective verbal and written communication skills.
- Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.
- Ability to work a minimum of 50 hours per week, with irregular hours including nights, weekends, and holidays.
- Ability to move and stock food product weighing up to 50 pounds.
Nice To Haves
- Advanced studies in business, restaurant management, or related fields.
- Quick-service restaurant management experience.
Responsibilities
- Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
- Manage employee compensation levels according to company guidelines.
- Supervise and manage all aspects of drive-in operations to provide an optimal guest experience.
- Manage opening and closing duties.
- Handle and appropriately escalate guest and employee issues or concerns.
- Plan, forecast, and adjust food, labor, paper, and inventory to support cost control, operational efficiency, quality standards, and customer service.
- Lead regular team meetings focused on operational standards and guest service.
- Manage and maintain drive-in records and prepare and maintain necessary operational reports.
- Develop, implement, and manage local marketing and business-performance action plans.
- Ensure proper maintenance of the drive-in and its equipment.
- Supervise and manage vendor performance.
- Comply with and enforce company policies, procedures, and operational standards, as well as applicable federal, state, and local laws.
- Manage regular cleaning and sanitation duties.
- Maintain regular attendance.
- As needed, perform station duties, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable.
- As needed, perform cleaning and sanitation tasks, including trash disposal, mopping, sweeping, dishwashing, washing food-preparation tools, wiping counters, sanitizing preparation areas, cleaning equipment, and emptying used grease.
- Move and stock food product weighing up to 50 pounds.
- Perform other job-related duties as assigned or required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
