General Manager/ Operating Partner

Soar QSR•Keokuk, IA

2d•Onsite

About The Position

The General Manager/Operating Partner is the highest management position at the drive-in and is responsible for leading and managing drive-in operations and employees. The role oversees staffing and employee management, guest experience, operational performance, cost control, records and reports, local marketing plans, facility and equipment maintenance, vendors, and compliance with company standards and applicable laws. The position requires at least 50 hours per week, with irregular hours that include nights, weekends, and holidays. The work takes place in a restaurant environment and involves continuous standing, bending, reaching, moving, stooping, stretching, and lifting; frequent exposure to cooking heat and hot liquid shortening and to freezers; and occasional exposure to extreme weather temperatures.

Requirements

High school diploma or equivalent.
At least three years of restaurant management experience; quick-service restaurant experience is preferred.
Experience running a restaurant shift without supervision.
Experience recruiting, interviewing, hiring, and managing employees.
Knowledge of federal, state, and local labor and employment laws, including wage-and-hour and equal employment opportunity laws.
Knowledge of federal, state, and local health and safety laws and regulations.
Basic computer, math, accounting, and reading skills.
Effective verbal and written communication skills.
Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.
Ability to work a minimum of 50 hours per week, including irregular hours, nights, weekends, and holidays.
Ability to meet the stated physical demands and work in the described restaurant environment.

Nice To Haves

Advanced studies in business, restaurant management, or a related field.
Quick-service restaurant management experience.

Responsibilities

Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
Manage employee compensation levels in accordance with company guidelines.
Supervise and manage all aspects of drive-in operations to provide an optimal guest experience.
Manage opening and closing duties.
Handle and appropriately escalate guest and employee issues and concerns.
Manage, plan, forecast, and adjust food, labor, paper, and inventory to support cost control, operational efficiency, quality standards, and customer service.
Lead regular team meetings focused on operational standards and guest service.
Manage and maintain drive-in records and prepare and maintain necessary operational reports.
Develop, implement, and manage local marketing and business-performance action plans.
Ensure proper maintenance of the drive-in and its equipment.
Supervise and manage vendor performance.
Comply with and enforce company policies, procedures, and operational standards, as well as applicable federal, state, and local laws.
Manage regular cleaning and sanitation duties.
As needed, perform station duties, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food preparation, and drive-thru duties where applicable.
As needed, perform cleaning and sanitation tasks, including trash disposal, mopping, sweeping, washing dishes and food-preparation tools, wiping counters, sanitizing food-preparation areas, cleaning equipment, and emptying used grease.
Move and stock food products weighing up to 50 pounds.
Perform other job-related duties as assigned or required.
Maintain regular attendance.