General Manager of Terminal Services

PACIFIC CRANE MAINTENANCE COMPANY LLC•Redwood City, CA

6d•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of stevedoring operations in support of various break bulk/bulk accounts including aggregate, military, cement, roro, recycle operations. This role ensures efficient planning, safe execution, and continuous improvement of cargo loading and discharge activities. As point of contact, the GM coordinates labor, equipment, safety, and process compliance, while maintaining strong relationships with labor representatives, customer and port stakeholders and all vendors and customers for the area assigned. This position supports nightside operations as needed.

Requirements

3 years of experience in stevedoring, terminal operations, or military logistics, with at least 3 years in a leadership role.
Understanding of labor agreements, union workforce management, and payroll verification.
Understanding of OSHA, Coast Guard, and military safety and operational requirements.
Experience in KPI tracking, process improvement, and operational reporting.
Excellent leadership, communication, and conflict resolution skills.
The ability to use a computer/keyboard.
The ability to climb up and down a ladder.
The ability to work in changing hot and cold climates based on weather conditions.
The ability to drive 50%.
The ability to lift 30 pounds.

Nice To Haves

Prior experience managing military cargo operations or working with U.S. Transportation Command (TRANSCOM) or Military Sealift Command (MSC).
Background in Maintenance & Repair of port equipment.
Lean, Six Sigma, or other process improvement training.

Responsibilities

Develop, review, and implement daily and long-range operational plans for cargo handling.
Coordinate berth assignments, staging areas, and equipment positioning for efficient vessel operations.
Ensure resources (labor and equipment) are secured in advance to meet operational timelines.
Order, schedule, and assign union labor in accordance with labor agreements, operational requirements, and safety needs.
Verify labor payroll and resolve discrepancies in collaboration with finance/payroll.
Foster constructive labor relations, engaging with union representatives to resolve issues while upholding contract compliance.
Order, allocate, and maintain required equipment (cranes, forklifts, straddle carriers, trucks, PPE, etc.).
Coordinate with Maintenance & Repair teams to ensure equipment availability and reliability.
Ensure all operations follow established Standard Operating Procedures (SOPs), environmental protocols, military protocols if applicable, and safety regulations.
Conduct pre-shift safety briefings, hazard assessments, and post-operation reviews.
Enforce compliance with OSHA, military, and company safety standards.
Lead investigations into incidents, damages, or near misses, and implement corrective/preventative actions.
Attends to and completes all billing and finance duties.
Review each shift’s performance against KPIs, including productivity, damage rates, safety incidents, and labor utilization efficiency.
Identify operational pitfalls and root causes, implementing preventative measures.
Produce shift and daily operational reports for senior management and military stakeholders.
Develop and implement process improvements to enhance safety, efficiency, and cost-effectiveness.
Train supervisors and foremen on best practices and updated SOPs.
Encourage a culture of proactive problem-solving and stewardship of assets.
Supports all PTSC services in the area assigned.