General Manager of Health, Membership and Recreation

YMCA of Southwestern New Brunswick•Saint John, NB

18d•Onsite

About The Position

The General Manager of Health, Membership and Recreation (HMR) is a member of the Senior Leadership Team at the YMCA of Southwestern New Brunswick, and reports directly to the Chief Operating Officer. The GM is responsible for the overall management of the Health, Fitness and Aquatics and Membership sales at the Regional YMCA as well as operations at the Glenn Carpenter Centre, Camp Glenburn and the Irving Oil Field House. The total budgets are over $6 million, with 100+ staff. The GM must have strong operations management experience, including: leading and motivating staff/volunteers, program delivery, scheduling, managing organizational change, executing strategy, creating and maintaining budgets, developing key external relationships, and remaining current with changing trends in the health membership industry. The GM is expected to create fiscal accountability for the department and focus on member involvement/retention through adhering to the Y Way standards. The GM will be required to work a flexible schedule to ensure a front-line presence on site, including early mornings, evenings, weekends and holidays to ensure overall support of the YMCA staff team.

Requirements

University Degree from an accredited institution in related field
5-7 years’ experience in a senior management role
Data informed decision making with a focus on results and organizational performance
A proven track record of managing a large staff team, multiple departments and diverse complement of programs.
Ability to work within a busy, member-centered environment.
Strong relationship building skills and problem-solving skills.
Strong understanding of finances, organizational strategy, revenue drivers and sustainability
Strong communications skills; both written and verbal
Well respected and able to establish credibility with internal stakeholders and external partners
Ability to develop programs and integrate knowledge of YMCA programs
Current First Aid and CPR (or willing to obtain)
Current Police Reference and Vulnerable Sector Check

Nice To Haves

Demonstrated success in recreation leadership and YMCA experience considered an asset

Responsibilities

Drive membership sales and ensure quality programs/connections that support strong membership retention
Strategic oversight of Irving Oil Field House. Ensure model is successful through engaging user groups, creating new programs and facilitating a strong community hub of activities
Strategic oversight of Outdoor Education programs and opportunities at the Glenn Carpenter Centre and Camp Glenburn
Strategic Oversight of Heathy Living Program designed to support individuals with preventative disease, managing chronic health issues and transitioning from clinical care with a focus on physical activity.
Responsible for the success of core operations and meeting targets in all key areas including performance, financial, registration levels, sales, risk, quality, staffing, and contribution level
Maintain a high level of service delivery by setting annual sales and retention targets, monitoring service and program quality according to YMCA Best Practices
Develop, manage and monitor HMR annual operating plans in support of Association strategic plan and inclusion in operating budgets
Develop and manage operational budgets, analyze and interpret financials, identifying variances to guide operational decisions
Maintain a positive working relationship with membership and program participants by addressing input from surveys and other tracking documents; expedient response to complaints in a professional manner and evaluating and implementing changes to feedback systems.
Monitor the success of National Program initiatives such as Y Way, Child Protection and specific YMCA programs. Provide leadership as changes or adjustments are needed.
Ensure a front-line presence during the day, evening and weekend hours.
Monitor and analyze and respond to membership trends, user and community needs.
Ensure training and systems in place for emergencies
Hiring and coaching staff required to deliver the programs and recruitment of volunteers
Ensure effective and proactive staff scheduling and on-call rosters in all areas
Foster cross-departmental relationships and opportunities for collaboration
Host and plan staff meetings to engage, train and inspire the team.
Support culture change by cultivating principles of diversity, collaboration and cross-organizational communication.
Ability to create a philanthropic culture among members, staff and volunteers and incorporating the YMCA's core values through the YMCA Strong Communities Annual Giving Campaign.
Work closely with Maintenance personnel and program staff to ensure all program areas are clean, well-maintained environments for participants, employees, volunteers and the general public
Make recommendations for future capital purchases for the department