General Manager of Catering

Compass Group•Atlanta, GA

8d•Onsite

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. As the General Manager of Catering, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory.

Requirements

General Manager of Catering responsibilities
In-house catering facilities management
Daily operations management of all catering functions
Coordination of all function activities with catering sales and culinary teams
Oversight of catering equipment maintenance and inventory
Exceeding guest expectations in catering services
Presenting Levy catering services to guests profitably
Timely and detailed communication of client needs
Location specific food and wine knowledge
Securing client food and beverage selections in advance
Strong attention to detail
Holding team accountable to steps of service
Delivering Heartfelt Hospitality
Maintaining show quality standards
Building and maintaining strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Obtaining client and guest feedback for operational improvement
Supporting and communicating Company initiatives
Responding to and assisting in departmental guest service issues
Executing menus, promotions, and programs per Director of Catering
Developing and executing strategic research programs and plans
Accurate use of Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve)
Achieving daily sales and cost goals
Achieving assigned budget goals
Employing good safety and sanitation practices
Following and enforcing responsible alcohol service policies
Executing daily reporting
Completing department reports and month-end closing
Ensuring team adherence to Levy Company guidelines
Assuring continual revenue development
Promoting profitable Levy services
Preparing account forecasts and analysis
Ensuring complete billing and payment receipt
Using performance management tools for guidance and feedback
Promoting a cooperative work climate
Conducting regular meetings for open communication
Interviewing, hiring, training, and developing team members
Displaying a positive attitude towards team members

Responsibilities

Ensures all catering services exceed guest expectations
Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
Has location specific food and wine knowledge
Initiates contact with clients to secure their food and beverage selections in advance of event dates
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
Develops and executes strategic research programs and plans in accordance with Core Signatures
Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more)
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Completes required department reports and compiles information at month end closing
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Assures the continual process of revenue development
Promotes the sale of profitable Levy services
Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
Assures the complete billing for client services and receipt of payments in accordance with Levy standards
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Displays a positive attitude towards team members