General Manager of Aviation Services

HHS, LLC•Baltimore, MD

10d•$80,000 - $80,000•Onsite

About The Position

We’re looking for a friendly, compassionate, leader to join our aviation services team! Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department’s goals and objectives.

Requirements

5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer
High school diploma/GED required; bachelor’s degree preferred
Ability to work a flexible schedule that may include nights, weekends, and holidays
Computer skills including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities

Nice To Haves

Experience working in an airport/aviation industry
Proficiency in languages other than English, especially Spanish

Responsibilities

Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Demonstrate continuous ability to maintain and/or improve customer satisfaction
Lead and manage team member recruiting, training, development, and assignments
Perform daily inspections and assessments and coach and counsel team members
Collaborate with department, facility, and company leadership to achieve goals
Execute, maintain, and monitor quality control systems and budgets
Deliver excellent service and provide service recovery when service hiccups occur
Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration
Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer
Prepare for and effectively manage irregular operations and emergency situations