General Manager - Mission Critical Substations - Michels Power, Inc.
About The Position
The General Manager - Mission Critical Substations provides operational leadership for Michels Power's growing Mission Critical Power Infrastructure business. The role oversees regional operations, customer relationships, project performance, business development, workforce planning, and strategic growth efforts supporting hyperscale data centers, mission-critical facilities, utility substations, and related power delivery infrastructure projects across North America. The position is responsible for planning, oversight, and operational performance across a regional portfolio of mission-critical substation projects, with a focus on safety, profitability, customer satisfaction, and operational excellence. Working closely with the Director of Operations, the General Manager establishes business goals and leads Regional Managers, Project Managers, Construction Managers, and field leadership teams. The role contributes to customer development, financial forecasting, project execution, workforce planning, and regional strategy. The work location is flexible, with a preference for candidates near an established Michels Power office. Approximately 50% travel is required to support customers, project teams, business development, and regional operations.
Requirements
- Bachelor's degree from an accredited four-year college or university and 10+ years of related experience, or an equivalent combination of education and experience.
- Experience leading operations, business units, project portfolios, or regional organizations in the utility, substation, power delivery, mission-critical, industrial, energy, or EPC industries.
- Strong understanding of project execution, customer relationship management, workforce planning, financial forecasting, and operational leadership.
- Demonstrated ability to build and maintain customer relationships and identify growth and market-expansion opportunities.
- Experience supporting preconstruction, project pursuits, estimating reviews, RFP responses, and strategic planning.
- Demonstrated success leading multidisciplinary teams and developing future leaders.
- Experience managing financial performance, including revenue forecasts, backlog, margin performance, cash flow projections, and operational planning.
- Strong leadership, organizational, communication, coaching, negotiation, and decision-making skills.
- Valid driver's license with an acceptable driving record.
- Ability to travel approximately 50% to support customers, project teams, business development initiatives, and regional operational activities.
Nice To Haves
- Advanced industry certifications, licenses, or professional credentials.
Responsibilities
- Lead and oversee mission-critical substation operations in alignment with divisional and corporate objectives.
- Establish operational priorities and strategic initiatives in partnership with the Director of Operations.
- Maintain accountability for project execution, customer satisfaction, financial performance, safety results, and regional growth.
- Build and maintain relationships with customers, engineering partners, developers, EPC firms, utilities, and other industry stakeholders.
- Support long-term growth through customer development, workforce planning, market expansion, and strategic business initiatives.
- Promote a culture of safety, accountability, continuous improvement, collaboration, operational excellence, and Michels values.
- Direct regional operations for mission-critical substation construction and power delivery infrastructure projects.
- Lead Regional Managers, Project Managers, Construction Managers, and operational teams responsible for project execution.
- Ensure projects maximize customer satisfaction, operational performance, and profitability.
- Lead preconstruction and RFP efforts with estimating and operations teams.
- Assist executive leadership and Business Development personnel with identifying customers, growth opportunities, staffing requirements, and strategic initiatives.
- Develop and maintain executive-level relationships with hyperscale data center developers, utilities, renewable energy developers, engineering firms, mission-critical customers, and EPC partners.
- Review project financial performance, including revenue forecasts, margins, backlog, cash flow projections, and operational metrics.
- Coordinate workforce, equipment, and operational resource planning with field leadership based on current and projected workloads.
- Visit active projects to engage with field personnel and reinforce the company's safety culture.
- Support troubled-project recovery plans and provide direct project leadership when required.
- Collaborate with Business Development, Finance, Human Resources, Equipment Operations, Safety, and executive leadership teams.
- Identify best practices, emerging technologies, and market trends that improve performance and reduce costs.
- Lead, mentor, coach, and develop operational personnel throughout the organization.
- Participate in hiring, onboarding, workforce planning, succession planning, and employee development initiatives.
- Conduct performance evaluations and provide feedback and career development support.
- Support professional growth, leadership development, and industry certification opportunities.
- Foster a collaborative, high-performance work environment and support employee engagement, accountability, and retention.
- Assist with personnel decisions, including promotions, disciplinary actions, and organizational development efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
