General Manager/Managing Director

Pyramid Global Hospitality

About The Position

Pyramid Global Hospitality is seeking an accomplished, visionary General Manager/Managing Director to lead the Westin Grand Cayman Seven Mile Beach Resort & Spa and the Sunshine Hotel and Suites Grand Cayman. The Westin Grand Cayman is a premier oceanfront resort, while the Sunshine Hotel & Suites is a boutique retreat nearby. The role provides strategic and operational leadership across both properties, with responsibility for guest experience, financial performance, associate culture, and connection with the local community. The General Manager/Managing Director oversees the overall operations, strategy, and growth of both properties. The role includes setting and executing strategic plans; building relationships with owners, asset managers, and stakeholders; leading department heads and staff; overseeing hotel operations and service quality; managing budgets and revenue; enhancing guest satisfaction; maintaining facilities and capital assets; implementing sustainability initiatives; and ensuring regulatory, health, and safety compliance.

Requirements

Proven track record as a passionate, hands-on, successful leader as a high-volume, large-resort General Manager or Managing Director.
At least 10 years of hospitality experience with progressive growth.
College degree, or equivalent combination of education and experience; preferably in Hospitality or Travel & Tourism Management.
Ability to communicate and collaborate successfully with owners, asset managers, and key stakeholders.
Strong knowledge of resort/hotel preventative maintenance and facilities management.
Exceptional leadership and communication skills.
Problem-solving abilities and critical-thinking skills.
Commitment to meeting deadlines.
Flexibility to adapt to varying shifts, including weekends and holidays.
Commitment to maintaining a positive and organized work environment.

Nice To Haves

Caribbean island and/or international seasonal resort experience.
Hotel renovation experience.
Marriott and independent hotel experience.
Bilingual English and Spanish.

Responsibilities

Develop and execute a comprehensive strategic plan to drive growth and profitability.
Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
Identify market trends, customer preferences, and the competitive landscape to inform business decisions.
Set long-term goals and objectives for both properties and work toward achieving them.
Lead department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across departments.
Oversee operational departments, including front office, housekeeping, food and beverage, banquets, recreational facilities, and spa.
Implement efficient processes and procedures to support smooth day-to-day operations.
Monitor service quality and maintain high standards of guest satisfaction.
Create and manage the resort budget, allocating resources across departments.
Monitor financial performance, analyze variances, and implement corrective actions.
Drive revenue through strategic pricing, upselling, and innovative offerings.
Foster a guest-centric culture and prioritize personalized service and exceptional experiences.
Address guest concerns and feedback promptly and implement initiatives to improve satisfaction and loyalty.
Maintain and enhance accommodations, amenities, landscaping, and common areas.
Implement sustainability initiatives to minimize environmental impact.
Manage capital projects and renovations.
Stay current on local and national hospitality regulations and ensure property compliance.
Maintain health and safety standards for guests and staff.