General Manager, Lender Business

Built Technologies•Nashville, NY

1d•Remote

About The Position

As General Manager of Lender, you are the CEO of Built's primary customer segment. You own the segment's revenue, strategy, and execution. You lead a high-performance sales organization, manage a substantial P&L, and drive go-to-market strategy across enterprise banks, regional banks, and private credit. You report directly to the President and operate as a key member of the senior leadership team. You are expected to operate with board-level strategic capacity while maintaining the grit to dive into and solve complex enterprise deal and product cycles. You will shape how Built builds, sells, grows, and wins in the market. Your primary mission is to drive exponential growth within the Lender segment and expand Built's product footprint across the financial institutions that power construction and real estate finance.

Requirements

12+ years of progressive sales leadership experience, including 6+ years in a VP or SVP role leading enterprise sales organizations
Deep experience selling to financial institutions: enterprise banks, regional banks, credit unions, or private credit. Understanding how financial services organizations evaluate, buy, and deploy technology.
Proven track record of building and scaling enterprise SaaS sales organizations, driving significant revenue growth (from tens to hundreds of millions) and leading large, distributed teams.
P&L ownership mentality; thinking like a general manager, not just a sales leader, and making resource allocation, pricing, and investment decisions with a business operator's rigor.
Strategic thinker with board-level executive presence; ability to develop compelling go-to-market strategies, influence C-suite leaders, and represent Built to investors with credibility and conviction.
Data-driven operating discipline; running the business on metrics like pipeline health, forecasting accuracy, deal velocity, win rates, and unit economics.
Talent magnet and leadership developer; top-performing individuals seek you out, building coaching cultures, developing senior leaders, and attracting top talent based on the quality of your organization.

Nice To Haves

Experience in FinTech, construction technology, or real estate finance, understanding the ecosystem's nuances: draws, inspections, lien waivers, construction lending workflows.
Experience leading through organizational change, M&A integration, or rapid scaling in a growth-stage company.
Track record working alongside operators with high-velocity, data-driven leadership backgrounds (e.g., Amazon, high-growth tech).
Industry recognition, external network, and relationships across the banking and financial services landscape.

Responsibilities

Own the Lender vertical's revenue targets, pipeline health, and sales forecast.
Lead, coach, and scale a high-performance sales organization spanning AEs, Sales Leaders, Sales Engineers, Account Management, Customer Success and cross-functional partners.
Build the leadership bench and develop leaders who can grow with the company and own expanding segments of the business.
Drive operational excellence: sales process, forecasting accuracy, and continuous improvement across the organization.
Partner with Sales Enablement, Revenue Operations, and Marketing on transformation initiatives including process redesign, tool implementation, and training programs.
Develop and execute the go-to-market strategy for the full Lender segment: enterprise banks, regional banks, credit unions, and private credit.
Own the P&L for the Lender vertical, managing resource allocation, hiring strategy, and investment decisions with the rigor of a business operator.
Partner with Product and Marketing to ensure the roadmap reflects market needs and demand, translating customer and competitive insight into product priorities that drive revenue.
Expand the product footprint across the Lender base, including loan administration software, deal, asset and portfolio management software, marketplace and transactional offerings, agentic and AI offerings, payments and fintech – and new offerings as they come to market.
Identify and pursue market expansion opportunities: new segments, adjacencies, and whitespace in the construction finance ecosystem.
Navigate complex, multi-stakeholder enterprise deal cycles within financial institutions, understanding how banks and financial institutions buy, how risk committees evaluate, and how procurement operates.
Build and maintain executive-level relationships with C-suite leaders at target institutions.
Act as the face and leader of Built's Lender business in the market.
Collaborate with Account Management leadership on customer lifecycle strategy, ensuring seamless transitions from sale to long-term partnership.
Represent Built's Lender business to the board, investors, and external audiences.
Provide strategic thought leadership on market trends, competitive dynamics, and growth trajectory.
Advocate for strategic pricing or packaging changes that require short-term risk for long-term market positioning.
Make bold bets on channel partnerships and competitive posture.
Challenge the executive team when the go-to-market strategy needs to evolve.
Set the standard that sales at Built is about helping customers succeed in construction finance.
Ensure the sales org is structured to support long-term customer relationships and build executive-level partnerships that go beyond the vendor relationship.
Set the pace for the go-to-market organization, pairing urgency with strategic focus.
Hold the go-to-market organization accountable to revenue commitments.
Define what world-class sales execution looks like at Built.
Invest in sales analytics and enablement infrastructure that helps the team learn and improve faster.
Leverage AI tools to enhance the productivity, quality, and speed of your work and your organization's work.
Use AI to support drafting, analysis, summarization, and problem-solving across your role.
Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
Apply AI to sharpen decision-making and strengthen strategic insights.
Share effective AI use cases and best practices with your team.