General Manager, Lender Business

Built Technologies•Nashville, TN

3h•Remote

About The Position

Built is seeking a General Manager of Lender to serve as the CEO of Built's primary customer segment. This role owns the segment's revenue, strategy, and execution. The General Manager will lead a high-performance sales organization, manage a substantial P&L, and drive go-to-market strategy across enterprise banks, regional banks, and private credit. This position reports directly to the President and operates as a key member of the senior leadership team. The role requires board-level strategic capacity combined with the ability to solve complex enterprise deal and product cycles. The General Manager will shape how Built builds, sells, grows, and wins in the market.

Requirements

12+ years of progressive sales leadership experience, including 6+ years in a VP or SVP role leading enterprise sales organizations.
Deep experience selling to financial institutions: enterprise banks, regional banks, credit unions, or private credit.
Proven track record of building and scaling enterprise SaaS sales organizations, driving significant revenue growth (from tens to hundreds of millions) and leading large, distributed teams.
P&L ownership mentality.
Strategic thinker with board-level executive presence.
Data-driven operating discipline.
Ability to attract talent and develop leadership.
Must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events if not required to be hybrid or on-site.

Nice To Haves

Experience in FinTech, construction technology, or real estate finance.
Experience leading through organizational change, M&A integration, or rapid scaling in a growth-stage company.
Track record working alongside operators with high-velocity, data-driven leadership backgrounds (e.g., Amazon, high-growth tech).
Industry recognition, external network, and relationships across the banking and financial services landscape.

Responsibilities

Own the Lender vertical's revenue targets, pipeline health, and sales forecast.
Lead, coach, and scale a high-performance sales organization spanning AEs, Sales Leaders, Sales Engineers, Account Management, Customer Success and cross-functional partners.
Build the leadership bench, developing leaders who can grow with the company and own expanding segments of the business.
Drive operational excellence in sales process, forecasting accuracy, and continuous improvement across the organization.
Partner with Sales Enablement, Revenue Operations, and Marketing on transformation initiatives including process redesign, tool implementation, and training programs.
Develop and execute the go-to-market strategy for the full Lender segment: enterprise banks, regional banks, credit unions, and private credit.
Own the P&L for the Lender vertical, managing resource allocation, hiring strategy, and investment decisions.
Partner with Product and Marketing to ensure the roadmap reflects market needs and demand, translating customer and competitive insight into product priorities that drive revenue.
Expand the product footprint across the Lender base, including loan administration software, deal, asset and portfolio management software, marketplace and transactional offerings, agentic and AI offerings, payments and fintech, and new offerings.
Identify and pursue market expansion opportunities: new segments, adjacencies, and whitespace in the construction finance ecosystem.
Navigate complex, multi-stakeholder enterprise deal cycles within financial institutions, understanding how banks and financial institutions buy, how risk committees evaluate, and how procurement operates.
Build and maintain executive-level relationships with C-suite leaders at target institutions.
Collaborate with Account Management leadership on customer lifecycle strategy, ensuring seamless transitions from sale to long-term partnership.
Represent Built's Lender business to the board, investors, and external audiences, providing strategic thought leadership on market trends, competitive dynamics, and growth trajectory.
Leverage AI tools to enhance productivity, quality, and speed of work and the organization's work.
Use AI to support drafting, analysis, summarization, and problem-solving.
Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
Apply AI to sharpen decision-making and strengthen strategic insights.
Share effective AI use cases and best practices with the team.