General Manager in Training
About The Position
Advance Auto Parts is a leading automotive aftermarket parts provider serving both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. This position is eligible for sales commission based on individual or store performance. Advance Auto Parts offers a comprehensive health and wellness benefits program. The good faith estimate for this role is between $23.85 USD and $26.54 USD per hour. The rate offered depends on factors like geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Requirements
- Act like an owner
- Superior communication and customer service skills
- Ability to locate and stock parts
- Safety knowledge and skills
- Parts and automotive system knowledge skills
- ASE P2 certified or ASE ready equivalent
- Ability to execute and train advanced solution, project and product quality recommendations
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Working knowledge of automotive systems preferred
- Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring
- Ability to work an assortment of days, evenings, and weekends as needed
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
- Successful experience managing profitability; proven financial and business acumen
- High school diploma or general education degree (GED)
- ASE certification preferred, but not required
Nice To Haves
- Bachelor’s degree in business or a related area preferred
Responsibilities
- Provide GAS3 selling experience for DIY and professional customers
- Provide leadership and developmental coaching for store Team Members
- Achieve personal / store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
- Understand levers to impact P&L
- Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
- Weekly scheduling process
- Assist in backing up operations of commercial delivery program
- Provide DIY services including battery installation, testing, wiper installs, etc.
Benefits
- Comprehensive health and wellness benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
