General Manager in Training

Goodwill Industries of Central Texas•Austin, TX

3d•Onsite

About The Position

Goodwill Central Texas’ General Manager in Training (GMIT) position is designed to prepare individuals for leadership roles within their retail operations. This training program emphasizes hands-on experience, team development, and alignment with Goodwill's mission to transform lives through the power of education and work.

Requirements

High school diploma or equivalent required
Minimum of two (2) years retail management experience, preferably in a high-volume setting.
Strong leadership, communication, and team development skills.
Proficiency in Microsoft Office Suite and point-of-sale/inventory systems.
Ability to interpret financial data and manage a store to budget.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Valid driver’s license and access to reliable transportation.
Ability to stand and walk for extended periods (up to 8 hours or more) throughout the workday, including on hard surfaces.
Frequently lift and carry merchandise, donations, or supplies weighing up to 50 pounds unassisted; occasionally assist with heavier items using team lift techniques or equipment.
Push or pull carts, racks, or bins of merchandise and donations, which may exceed 100 pounds with appropriate equipment.
Regularly bend, stoop, kneel, and crouch to retrieve, organize, or stock items.
Reach overhead and at ground level; use hands and fingers to handle merchandise, tags, hangers, and point-of-sale systems.
Must have the visual and auditory ability to identify hazards, operate machinery (e.g., balers, pallet jacks), and interact effectively with customers and team members.
Occasionally use step stools or ladders to retrieve or stock merchandise.
Work in varied indoor and outdoor environments, including donation receiving areas, which may be subject to fluctuating temperatures, weather, dust, and noise.
Successful completion of a pre-employment background check.

Nice To Haves

associate’s or bachelor’s degree preferred

Responsibilities

Responsible for the overall operation of the retail store, including opening, closing, and daily execution of all store functions.
Oversee all production levels and ensure the quality of merchandise processed to the sales floor meets revenue and quality standards.
Manage inventory levels across all merchandise lines, ensuring proper flow of goods to and from the store.
Monitor and ensure effective donation processing that complies with security, safety, and state regulatory standards.
Maintain a clean, organized, and well-stocked store environment aligned with brand standards and budgetary goals.
Maintain appropriate staffing levels in both production and sales departments to meet operational needs while managing payroll expenses within budget.
Hire, train, and, when necessary, terminate staff in accordance with Goodwill policies and employment law.
Set and manage staff schedules to ensure consistent coverage and operational efficiency.
Monitor time and attendance, addressing discrepancies promptly and submitting required data accurately and on time.
Support coaching and performance evaluations.
Meet all mandatory annual training and compliance requirements.
Model leadership behaviors and company values.
Perform all required bookkeeping, accounting, and reporting tasks accurately and on schedule, including production and sales.
Review and analyze profit and loss statements, making operational adjustments based on financial performance data.
Assist in the development of the annual store budget and manage to that budget throughout the year.
Ensure all daily banking processes are completed according to company policy.
Create and maintain a culture of exceptional customer service for both internal (staff) and external (shoppers, donors) stakeholders.
Resolve customer complaints and issues in a professional and effective manner.
Maintain effective communication with corporate divisions, peers, and direct reports via email, phone, and in-person meetings.
Ensure that all safety, security, and cleanliness standards are upheld for both employees and customers.
Comply with and enforce all company policies, procedures, and corporate compliance requirements.
Train staff on security and emergency protocols.
Assist with the supervisory responsibility of the retail staff, Assistant Store Manager, Retail Supervisor, Merchandise Processors and Sales Associates.