General Manager in Training
About The Position
Our General Managers in Training help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager in Training role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers in Training oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical desk job (spoiler alert: it’s way better).
Requirements
- 5+ Years of Management Experience
- Basic business math, accounting skills, and strong analytical/decision-making skills
- Strong Team Player
- Exceptional “People Developer”
- Customer Service Pro
- Knowledge of POS register systems
- Solid Communication Skills
Nice To Haves
- Bachelor’s Degree Preferred
Responsibilities
- Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.
- Manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.
- Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
- Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly.
- Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise.
- Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
- An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.
Benefits
- Medical insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- 401K program
- Employee Stock program
- Referral program
- 2 weeks acrrued Paid Time Off (PTO) each year
- 4 Paid Holidays each year
- Comprehensive Paid Training program
- Career Advancement Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
